This Amazon Connect Developer role requires designing, developing, and implementing secure, scalable contact center solutions using AWS Connect and related services. The ideal candidate will have experience in cloud telephony, strong technical leadership, and excellent communication skills. Collaboration with stakeholders and cross-functional teams is key to successful project delivery.
Requirements
- Lead end-to-end design and architecture of Amazon Connect solutions.
- Create and manage contact flows, routing profiles, and queue configurations.
- Integrate Amazon Connect with AWS services (Lambda, Lex, DynamoDB, etc.).
- Implement security, compliance, and governance measures.
- Mentor developers and drive code quality.
- Collaborate with product, QA, and DevOps teams.
- Document solutions and establish best practices.