United States onlyA position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Responsible for managing the intake and enablement of our business teams leveraging AI & Automation to improve the way teams work.
Major Tasks, Responsibilities and Key Accountabilities
Leads intake, evaluates automation opportunities, conducts discovery sessions, maps end-to-end processes, and translates business needs into clear requirements (user stories, process flows, acceptance criteria), including documentation of data sources, integrations, and system dependencies.
Leads working sessions, coordinates handoffs with delivery teams, acts as liaison between business and technical teams, enables business teams on AI & Automation.
Contributes to intake standards and templates, collaborates with risk and compliance stakeholders, and ensures alignment with enterprise architecture and security standards.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.
Preferred Qualifications
- Experience with Microsoft Digital Workplace & Copilot
- Demonstrated experience applying complex change management methodologies (e.g., PROSCI, ADKAR, Kotter, Lean Change Management) within large, matrixed organizations
- Proven experience working across multiple disciplines (e.g., business operations, product, supply chain, data, HR, finance) to identify automation & optimization opportunities
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
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