United States onlyAbout Us
What you'll do…
6-Star Onboarding:
Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
Collaborate closely with customer points of contact to effectively introduce and integrate Wayground into their environment.
Product Utilization:
Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
Initiate proactive outreach to encourage and boost product adoption.
Engagement and Voice of Customer:
Maintain regular engagement through various touchpoints throughout the customer journey.
Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Customer Retention:
Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
Must have’s...
- Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
- Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
- Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
- Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
Who you are…
- Excellent written communication skills and impeccable grammar.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk.
Salary range:
Compensation: $75,000–$90,000 base salary + variable incentive
AU, CA + 6 more