United States onlyAct as our primary point of contact for complex inquiries from customers and business partners regarding Accounts Receivable and Collections
Assess customer requirements, provide education on our capabilities, and, in collaboration with the account team, provide recommendations for structure, membership, and billing to support customer needs
Efficiently and accurately perform Accounts Receivable activities, including but not limited to billing, cash application, and reconciliation
Uses a data-driven approach with good judgment to resolve payment issues and billing disputes
Supports collection activities for past due accounts based on established triggers
Coordinate with customers, Sales, Management, and other key business partners to problem solve billing disputes or other issues; negotiate payment arrangements or next action
Prepare timely and accurate billing and reconciliation reports as needed
Participate in customer meetings and collaborate with business partners on billing issues to address customer concerns and retain the business
Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures
Help onboard and mentor new teammates and flex as needed, to support the business needs
Job Specifications
Typically has the following skills or abilities:
One to two years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues
Solid understanding of basic accounting principles, familiarity with SAP preferred
Strong math, analytical, and problem-solving skills with the ability to perform detailed and accurate arithmetic computations
Ability to use appropriate discretion and judgment in processing accounts receivable transactions and customer inquiries
Effective communication skills to provide excellent telephone service and compose professional correspondence, including accurate grammar and punctuation
Ability to work within multiple systems to extract information needed to support customers and business partners
Strong organization and time management skills to prioritize multiple complex tasks, and to be available for a high volume of customer inquiries
Must be available to work within the full range of division hours of operation
Clean credit history as reported by the credit report
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $15.75 - $22.58VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
