VodafoneThree is seeking a Customer Agent to support the emergency services by answering 101 calls, providing first-class service to the public, and dealing with queries efficiently. The role requires excellent communication and listening skills, empathy, and ability to build rapport quickly.
Requirements
- Excellent communication and listening skills
- Empathy and ability to build rapport quickly
- Positive attitude and strong resilience in challenging situations
- Confidence using computers and everyday software
- Ability to objection handle and remain calm under pressure
- Adaptability to change in a fast-paced environment
Benefits
- Excellent basic salary
- Bonus
- Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Personalized benefits for you and your family
- Discounts and vouchers
- Pension plan
- Learning tools
- Top-notch parental leave policies
