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Virtual AssistVA

Customer Service Representative with Video Editing Background

Virtual Assist
Philippines only

We are seeking a dynamic and resourceful Customer Success Representative (CSR) with strong sales experience, excellent English communication skills, and video editing capabilities. This role supports the full podcast-to-sales process — from guest outreach to episode production — helping convert conversations into meaningful business opportunities. You’ll manage guest relationships, edit and distribute content, and keep the system running smoothly from start to finish.

Requirements

Guest Outreach & Relationship Flow

  • Research and source potential podcast guests aligned with our target audience.
  • Send outreach campaigns, manage responses, and schedule interviews.
  • Coordinate guest communications: prep materials, reminders, and post-show thank-you's.
  • Support warm handoffs to the sales team when guests become qualified leads.

Content Production & Editing

  • Edit podcast audio and video recordings into polished, engaging episodes.
  • Create branded promotional snippets, reels, and graphics for social media.
  • Manage uploads and publishing across platforms (YouTube, Spotify, Apple Podcasts, etc.).
  • Deliver final episode packages to guests and the internal marketing team.

Podcast-to-Sales System Execution

  • Track and update guest journeys in the CRM (HubSpot preferred).
  • Run follow-up sequences and ensure timely post-recording communication.
  • Maintain accurate records of guest conversions into prospects or clients.
  • Help refine and document SOPs for the Podcast Method.

General VA & “Anything” Support

  • Provide administrative and operational support to leadership, sales, and marketing teams.
  • Jump in wherever needed to ensure smooth workflow and timely deliverables.
  • Troubleshoot tech or process issues quickly and proactively.

    Qualifications & Skills:
  • 2+ years of CSR, sales, or virtual assistant experience (podcasting or marketing exposure preferred).
  • Proficient in video & audio editing tools (CapCut, Descript, Premiere Pro, or similar).
  • Excellent English communication (written and spoken) and professional correspondence skills.
  • Familiarity with podcast production, publishing, and content promotion workflows.
  • CRM experience (HubSpot preferred) and project management tools (Asana, Airtable, or Trello).
  • Highly adaptable and resourceful — able to “figure it out” and deliver across multiple functions.
  • Strong attention to detail, organization, and follow-through.

Benefits

  • Work from home.
  • Opportunity to contribute to a growing business by enhancing efficiency and client experience.
  • Supportive and collaborative work environment.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Philippines +/- 0 hours
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