Customer Service Representative with Video Editing Background

We are seeking a dynamic and resourceful Customer Success Representative (CSR) with strong sales experience, excellent English communication skills, and video editing capabilities. This role supports the full podcast-to-sales process — from guest outreach to episode production — helping convert conversations into meaningful business opportunities. You’ll manage guest relationships, edit and distribute content, and keep the system running smoothly from start to finish.

Requirements

Guest Outreach & Relationship Flow

• Research and source potential podcast guests aligned with our target audience.
• Send outreach campaigns, manage responses, and schedule interviews.
• Coordinate guest communications: prep materials, reminders, and post-show thank-you's.
• Support warm handoffs to the sales team when guests become qualified leads.

Content Production & Editing

• Edit podcast audio and video recordings into polished, engaging episodes.

• Create branded promotional snippets, reels, and graphics for social media.
• Manage uploads and publishing across platforms (YouTube, Spotify, Apple Podcasts, etc.).
• Deliver final episode packages to guests and the internal marketing team.

Podcast-to-Sales System Execution

• Track and update guest journeys in the CRM (HubSpot preferred).
• Run follow-up sequences and ensure timely post-recording communication.
• Maintain accurate records of guest conversions into prospects or clients.
• Help refine and document SOPs for the Podcast Method.

General VA & “Anything” Support

• Provide administrative and operational support to leadership, sales, and marketing teams.
• Jump in wherever needed to ensure smooth workflow and timely deliverables.
• Troubleshoot tech or process issues quickly and proactively.
  
  Qualifications & Skills:

• 2+ years of CSR, sales, or virtual assistant experience (podcasting or marketing exposure preferred).
• Proficient in video & audio editing tools (CapCut, Descript, Premiere Pro, or similar).
• Excellent English communication (written and spoken) and professional correspondence skills.
• Familiarity with podcast production, publishing, and content promotion workflows.
• CRM experience (HubSpot preferred) and project management tools (Asana, Airtable, or Trello).
• Highly adaptable and resourceful — able to “figure it out” and deliver across multiple functions.
• Strong attention to detail, organization, and follow-through.

Benefits

• Work from home.
• Opportunity to contribute to a growing business by enhancing efficiency and client experience.
• Supportive and collaborative work environment.