BR and US onlyWe're looking for a hardworking, smart, tech-savvy professional with a flair for IT and a passion for solving people's problems. Your responsibilities will involve making sure existing customers are happy and subsequently taking their happiness to the maximum level! You will be the face of the company to the customer and the customer's representative to the company.
Requirements
- Experience with handling and troubleshooting enterprise IT environments (networks, system, security)
- 2-4 years of experience as a Customer success engineer, Solutions Architect, Technical Support Engineer or other technical-customer facing role for SaaS companies
- Highly organized and methodical, with the ability to manage, prioritize, and follow through on multiple technical support tickets simultaneously
- Knowledge of various operating systems - Linux (differential), Mac, and Windows - including troubleshooting
- Knowledge with cyber-security terminology
- Automation and scripting abilities (PS, Python, Bash)
- Ability to speak in front of a crowd
- Desire to work as part of a small, do-it-all flexible team - be self-driven, willing to take initiative and effectively managing your time
- Proficiency in English - a must
- Proficiency in Spanish - Advantage
- Understanding of the enterprise cybersecurity ecosystem and processes - advantage
- Familiarity with vulnerability management and patch management processes - advantage
- Familiarity with the cybersecurity vendor and channel ecosystem, including resellers, distributors, and technology partners - advantage
Benefits
- Generous Paid Time Off
United States
