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Vertex Inc.VI

Manager - AI-Enabled Process Transformation

Vertex, Inc. is a premier provider of tax technology solutions, helping businesses manage indirect tax compliance with innovative automation tools since 1978.

Vertex Inc.

Employee count: 1001-5000

Salary: 132k-171k USD

United States only

Job Description:

We’re looking for a Manager - AI-Enabled Process Transformation to reimagine how our business runs by integrating AI and automation into core processes. In this role, you’ll identify high-impact opportunities, redesign workflows for scalability and resilience, and partner across technology and business teams to drive measurable results. You’ll serve as a trusted advisor on process transformation, foster cross-functional collaboration, and guide a team of experts to deliver continuous improvement. This is a chance to shape enterprise-wide change and put AI at the heart of how we work.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Process Strategy & Redesign
    • Lead enterprise-wide efforts to reimagine and redesign business processes for AI integration and automation.
    • Identify high-impact opportunities for process optimization that align with strategic goals and enterprise architecture.
    • Develop and maintain a portfolio of reengineering initiatives with clear value realization metrics.
  • AI Integration & Enablement
    • Partner with data science, engineering, and IT teams to embed AI capabilities into redesigned workflows.
    • Ensure that reengineered processes are scalable, resilient, and aligned with responsible AI principles.
    • Collaborate with the Readiness & Adoption and Workforce Transformation leads to support change management and user enablement.
  • Operational Excellence & Innovation
    • Apply Lean, Six Sigma, and design thinking methodologies to drive continuous improvement.
    • Establish process documentation standards and governance for AI-enabled workflows.
    • Monitor performance of reengineered processes and iterate based on feedback and analytics.
  • Cross-Functional Collaboration
    • Serve as a strategic advisor to business units on process transformation and automation.
    • Collaborate with Finance, Technology, Compliance, and Risk teams to ensure alignment with enterprise controls and investment priorities.
    • Represent the AI Hub in enterprise forums focused on operational transformation and digital innovation.

SUPERVISORY RESPONSIBILITIES:

  • May lead a team of process analysts, automation specialists, and transformation consultants.
  • Define team goals, performance metrics, and development plans aligned with enterprise AI strategy.
  • Provide coaching, mentorship, and succession planning for process transformation talent.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Deep expertise in business process reengineering, operational excellence, and intelligent automation.
  • Strong understanding of AI/ML technologies and their application in business workflows.
  • Experience leading large-scale transformation initiatives in complex, matrixed organizations.
  • Proficiency in process modeling tools, automation platforms (e.g., RPA), and performance analytics.
  • Excellent communication and stakeholder engagement skills.
  • Familiarity with enterprise architecture principles and change management practices.

EDUCATION AND TRAINING:

  • Bachelor’s degree required; Master’s in Business, Engineering, or related field preferred.
  • 10+ years of experience in process transformation, operations, or digital strategy roles.
  • Certifications in Lean Six Sigma, BPM, or intelligent automation platforms are a plus.
  • Experience in AI-driven transformation or enterprise technology programs is strongly preferred.

Pay Transparency Statement:

US Base Salary Range: $131,600.00 - $171,100.00

Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 132k-171k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Vertex Inc.

Learn more about Vertex Inc. and their company culture.

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Vertex is the leading and most-trusted provider of comprehensive, integrated tax technology solutions, having helped over 10,000 businesses since 1978. They focus on empowering companies with tax compliance solutions that deliver greater accuracy, transparency, and savings. With its robust tax automation capabilities, Vertex addresses the complexities of indirect tax management in a rapidly changing regulatory landscape.

The company offers a single integrated platform that streamlines tax compliance and simplifies real-time reporting and e-invoicing management, ensuring continuous compliance at every stage of the tax lifecycle. Vertex's commitment to innovation is reflected in its partnerships with leading organizations and its dedication to fostering diverse internal teams. Their culture is built on collaboration, empowerment, and continuous improvement, creating an environment where talented professionals can thrive.

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Vertex Inc.

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Vertex Inc. hiring Manager - AI-Enabled Process Transformation • Remote (Work from Home) | Himalayas