Remote Care Coordination Representative

The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services and Health Information Management service, including e-Filing, order and referral management, and patient medical forms.

Requirements

• Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols
• Evaluate medical documents and file them electronically into patient charts
• Navigate client electronic health records software and internal systems with ease
• Ability to handle high volumes of work with high quality and accuracy
• Utilize strong data entry and typing skills with ability to move quickly on a keyboard
• Crosstrain in multiple EHRs to provide additional team coverage when needed
• Follow pre-defined filing processes
• Understand and utilize assigned clients' protocols and Service Level Agreement
• Track completed work to log time and transaction counts
• Complete all work as assigned by management
• Report to management any reasons for a variance to standard
• Study and continually reference internal documentation and protocols
• Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures
• Provide exemplary customer service to all
• Attend any meetings or training as required
• Understand and comply with company/client agreed compliance standards
• Perform other duties, as assigned