AI Systems Lead

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We’re seeking a strategic and execution-focused AI Systems Lead to drive responsible, scalable AI adoption across the organization. This remote role identifies, implements, and operationalizes artificial intelligence solutions that improve efficiency, strengthen decision-making, and enhance competitive advantage.

Serving as the organization’s internal AI subject matter expert, the AI Systems Lead bridges business strategy and technical execution—ensuring AI tools are thoughtfully selected, securely implemented, deeply integrated into workflows, and governed responsibly. The ultimate goal of this role is to elevate operational maturity through practical, measurable, and compliant use of AI.

Key Responsibilities

• Identify and prioritize high-impact AI use cases across departments in partnership with business leaders
• Evaluate and recommend AI platforms and tools based on business needs, scalability, and governance requirements
• Configure, deploy, and administer AI tools across the organization
• Build and maintain custom AI solutions, including custom GPTs, AI agents, workflow automations, and knowledge retrieval systems
• Establish and manage an AI enablement framework, including use-case intake, prioritization, rollout standards, adoption tracking, and value measurement
• Ensure platform owners implement AI capabilities appropriately (automation, assistants, summarization, intelligent routing, knowledge retrieval)
• Design and enforce AI governance standards, including evaluation/testing practices, guardrails, prompt/version control, and drift monitoring
• Promote responsible AI usage aligned with security, privacy, compliance, and brand standards
• Partner with Technology Operations and Information Security to ensure AI platforms meet data governance, access control, vendor risk, and compliance requirements
• Oversee AI access controls (RBAC, SSO/MFA alignment), audit logging, and retention standards
• Serve as escalation point for AI-related risks, incidents, or cross-system issues
• Design and implement integrations between AI tools and core business systems (CRM, document management, APIs, internal tools)
• Optimize workflows by embedding AI directly into operational processes
• Develop AI-powered knowledge bases using internal documentation and structured data
• Establish documentation standards, SOPs, configuration baselines, and operational maturity practices for AI platforms
• Enable adoption through documentation, training, playbooks, and ongoing support
• Define, measure, and report on AI performance metrics, including use cases deployed to production, cycle time improvements, hours saved, active user adoption, reduction in rework or errors, and governance compliance and audit readiness
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

Required Qualifications

• Hands-on experience with AI platforms (e.g., OpenAI, Gemini, Claude, Copilot, or similar tools)
• Experience building and configuring custom GPTs, AI agents, or prompt-based automation systems
• Strong understanding of APIs, integrations, and system-to-system workflows
• Experience designing and implementing AI-enabled knowledge bases
• Ability to translate business challenges into practical, secure AI solutions
• Strong understanding of data security, privacy, and responsible AI usage principles
• Experience with AI evaluation/testing (accuracy validation, hallucination risk, regression testing)
• Knowledge of knowledge base architecture, permissions management, and content governance
• Experience leading AI adoption, training, or change management initiatives
• Strong communication skills with the ability to advise both technical and non-technical stakeholders

Preferred Qualifications

• Background in systems administration, business systems, or IT enablement
• Experience with low-code/no-code automation tools
• Familiarity with vector databases, embeddings, or retrieval-augmented generation (RAG) concepts
• Experience supporting non-technical teams with advanced technical platforms
• Prior experience leading AI transformation or enterprise-wide enablement initiatives

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Why Veracity?

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development

Compensation Range: $110k/yr - $130k/yr

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.