Success Enablement and Operations Manager - Coveware - REMOTE

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role:

Coveware is a nimble, fast-moving team operating as part of a recently acquired business within a larger enterprise. As our Success Enablement & Operations Manager, you'll be the glue between our startup-paced team and the broader corporate ecosystem. You’ll own lead and deal flow, manage sales-related paperwork and processes, and work cross-functionally to align systems and standards with our parent company.

This is a high-impact, highly collaborative role for someone who thrives in hybrid environments, comfortable operating independently in a smaller team while seamlessly coordinating with legal, finance, and operations counterparts at the enterprise level.

What You'll Do:

Support Lead Management & Customer Acquisition Process

• Manage incoming leads from multiple sources and ensure proper routing and timely follow-up within our CRM (Salesforce).
• Maintain lead-to-close process integrity, identify friction points, and propose solutions to improve conversion and cycle time.

Coordinate Contracts & Deal Execution

• Serve as the liaison between Sales, Legal, Finance and Success both internally and with the parent company.
• Own and manage the contract lifecycle, including NDAs, Risk Assessments, order forms, and renewals, ensuring compliance with internal and enterprise standards.
• Track deal progress and help enforce required documentation and approvals across both organizations.

Build Success Infrastructure & Enablement Tools

• Develop playbooks, onboarding guides, and internal resources to equip our team for success.
• Standardize and optimize tools and processes in coordination with the larger company’s systems and policies.
• Implement repeatable, scalable workflows to support ongoing growth.

Enable Insights & Reporting

• Maintain sales dashboards and reporting, aligning KPIs with parent company standards while addressing the unique needs of our business unit.
• Partner with finance to support forecasting, pipeline accuracy, and performance tracking.

Collaborate Across Teams

• Act as the integration bridge between our team and the corporate RevOps, Legal, and Sales Enablement teams.
• Participate in cross-functional working groups to ensure alignment of processes, systems, and metrics.
  
  

What You Bring:

• 3–6 years in Sales Operations, Sales Enablement, or Deal Desk roles—ideally in a company that has gone through acquisition or integration.
• Experience coordinating contract processes and approvals across Legal, Sales, and Finance.
• Proficiency with CRM systems (e.g., Salesforce) and sales enablement tools.
• Strong organizational skills and the ability to thrive in a dual-structure environment.

Nice to Have:

• Prior experience navigating acquisition or post-merger integration environments.
• Familiarity with procurement and vendor management tools (e.g., Ironclad, DocuSign, SAP Ariba).
• Experience in B2B SaaS, cybersecurity, or enterprise software sales support.

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.