M365 Technical Consultant

Job Title:

Technical Consultant

Location:

Remote work authorized, with occasional travel to customer facilities/company meetings as required.

Employment Type:

Full-Time

Overview

We are seeking a highly skilled Technical Consultant to support M365 services for a large federal agency. The ideal candidate will have strong experience managing complex Microsoft 365 environments and leading multiple concurrent projects across enterprise-scale platforms. This role requires exceptional communication, coordination, and leadership capabilities, along with technical expertise across key M365 components.

Responsibilities

The Technical Consultant will support the IRS M365 environment by providing coordination, oversight, and structured management of ongoing work. Key responsibilities include:

Program & Task Coordination

• Support the development and execution of a clear management approach that outlines how tasks, priorities, and deliverables will be monitored and completed.
• Coordinate daily and weekly activities across the M365 support team to ensure work stays aligned with IRS goals and timelines.
• Track progress on assigned tasks, follow up with team members, and help remove barriers to keep work moving.
• Organize and participate in planning sessions, project meetings, and check-ins with IRS stakeholders.

Communication & Relationship Management

• Serve as a central communication point, ensuring information is shared clearly between IRS personnel, team members, and leadership.
• Prepare and deliver regular status updates, summaries, and progress reports to maintain transparency.
• Ensure expectations, requirements, and changes are well documented and communicated to all parties.

Support Across the M365 Environment

• Provide general support and assistance for activities related to:
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Exchange Online
  • Power Platform (Power Apps & Power Automate)
  • AvePoint
  • Microsoft Copilot
• Help coordinate tasks, gather information, document requirements, and ensure activities follow established processes.
• Work closely with technical SMEs—without needing deep engineering knowledge—to ensure tasks are completed correctly and on schedule.

Governance & Process Oversight

• Support the creation and maintenance of an effective governance model that improves accountability, documentation, and consistency across projects.
• Assist with maintaining standard procedures, guidelines, and documentation related to the M365 environment.
• Ensure team activities follow IRS policies, federal guidelines, and agreed-upon procedures.

Performance Tracking & Quality Support

• Help track metrics, deliverables, and performance indicators to monitor success and identify improvement areas.
• Assist in quality assurance activities such as reviewing deliverables, validating completeness, and ensuring accuracy before submission.
• Support continuous improvement efforts by identifying inefficiencies and recommending enhancements.

Strategic & Operational Support

• Provide input on opportunities to improve workflows, communication, and service delivery across the M365 environment.
• Help prepare materials for planning sessions, briefings, or future roadmap discussions.
• Support the IRS in adopting new features or capabilities within Microsoft 365 by coordinating communications, documentation, and training materials as needed.