Head of Operations

Valsoft is looking for a Head of Operations to join our team in either the US or Canada Eastern Time Zone.

ABOUT VALSOFT CORP.:

Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management.  

INVESTMENT APPROACH:

Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals.   

CULTURE:

Valsoft is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble and Stay Hungry.  

POSITION DESCRIPTION:

The Head of Operations will oversee day-to-day business operations and ensure the efficient, high-quality delivery of services across departments. This includes direct leadership of the Sales and Professional Services functions. You will be responsible for building the pipeline of Professional Services implementation and custom software projects, execution of the project delivery, and the ongoing financial and operational reporting while driving continuous improvement and operational discipline.

This role also involves leading key business transformation efforts, modernizing systems and processes with the use of AI, elevating organizational execution, and up-leveling the talent throughout the company. You will spearhead initiatives such as the development and implementation AI-driven cost efficiencies and the rollout of new offerings including AI-led products and integrated payment solutions, ensuring these innovations are strategically introduced and effectively executed across existing customer base and beyond.

As a senior member of the leadership team, the Head of Operations will also play an external-facing role, engaging with key county and municipal government leaders, supporting business development efforts, and strengthening customer relationships.

The ideal candidate is a hands-on operator who combines analytical rigor with strategic thinking, executional discipline, and strong communication skills.

Key Responsibilities:

Operational Leadership

• Manage daily operations across key business functions to ensure consistency, quality, and alignment with strategic objectives
• Implement and refine operational processes and reporting systems to drive accountability and visibility across the organization
• Identify and execute improvement initiatives that enhance productivity, scalability, and customer satisfaction

Professional Services Management

• Lead the Professional Services organization, ensuring projects are scoped, tracked, and delivered on time and on budget
• Optimize resource utilization and forecasting to balance client demand with capacity
• Establish and monitor KPIs for project delivery, utilization, and client satisfaction
• Direct responsibility for building the pipeline of PS projects and maintaining an up to date short and long term forecast

Strategic Initiatives & Innovation

• Spearhead key cross-functional initiatives, including the introduction of AI-based capabilities within product and service offerings
• Lead the sales and commercial roll-out of integrated payment solutions to the existing customer base
• Collaborate with internal teams to ensure successful adoption, training, and performance measurement of new initiatives.

Sales & Client Engagement

• Act as a senior representative of the organization in interactions with county and municipal government leaders, building trusted partnerships and ensuring client success
• Support business development efforts by contributing to strategic proposals, client presentations, and contract renewals
• Collaborate with sales and customer success teams to identify opportunities for growth, retention, and expanded solution adoption
• Represent the company at key industry events and conferences to strengthen its brand and market presence

Financial Oversight

• Partner with the Portfolio Manager to monitor budgets, forecasts, and P&L performance
• Analyze operational and financial data to identify opportunities for efficiency, margin expansion, and revenue growth
• Provide data-driven insights to guide strategic and operational decisions

Talent and Performance Management

• Build and lead a strong team focused on operational excellence and customer success
• Manage, coach, and develop direct reports; improve overall talent density through performance management and targeted exits and new hiring
• Foster a culture of ownership, accountability, and continuous improvement.

Requirements

About You

• 5–7 years of experience in operations, professional services, or business management roles—preferably within a software or technology company.

• Minimum of 2 years of people management experience, with demonstrated success leading and developing teams.

• Strong financial literacy with experience managing budgets, forecasts, and operational KPIs.

• Hands-on leadership style with a focus on process optimization, problem-solving, and execution.

• Proven ability to manage cross-functional projects and drive initiatives from strategy to delivery.

• Experience engaging directly with external clients or public-sector stakeholders; sales or business development exposure is highly valuable.

• An ideal background combines Management Consulting experience with in-house operational leadership, providing the skills to drive meaningful business transformation.

• Excellent communication skills and comfort operating in a decentralized, entrepreneurial environment.

• A growth mindset and commitment to continuous learning and improvement.

Benefits

• Flexible working schedule
• Competitive salary and benefits package
• Professional Development & Training Reimbursement Program
• Flexible paid time off
• High-Growth Environment – Work in a fast-scaling portfolio with constant learning opportunities
• Collaborative Culture – Work with dynamic, forward-thinking professionals who value curiosity and innovation
• AI & Tech-Driven Mindset – Be at the forefront of finance automation and innovation
• Global Exposure – Engage with businesses across North America, Europe, and beyond

For more information about Valsoft, please visit our website at https://www.valsoftcorp.com/

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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