Sr QA Analyst / Support

Experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.

Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required.

Ability to understand functional requirements and convert them into test cases, validation steps, and expected results.

Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support.

Experience documenting defects clearly and working with technical teams or vendors to support issue resolution.

Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution.

Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.

Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences.

Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.

English and Spanish communication skills preferred."

Primary Responsibilities:

"Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria.

Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET-Parcel functionalities.

Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules.

Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable.

Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes.

Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle.

Provide second-level support for SLAMNET-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration-related problems.

Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow-up with the QA Lead.

Maintain accurate testing documentation, defect logs, issue status, and validation evidence.

Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers.

Support go-live and post-go-live stabilization activities, including production issue validation and coordination with vendor support teams.