Program Officer - Children's Services

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 110 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org.

OVERVIEW

The Program Officer for Children’s Services is responsible for supporting a portfolio of programs within USCRI’s Children’s Services department, as well as the direct supervision of program staff. This position will primarily focus on oversight of Housing Support Services for separated families. This position reports to the Vice President of Children’s Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide oversight of the Housing Support Services program for separated families;
• Develop and maintain quality assurance policies and program operating procedures specific to programs assigned;
• Provide remote culturally and linguistically appropriate case management services to assist with housing needs of families impacted by family separation;
• Supervise remote case workers providing housing support services;
• Provide relevant education and information about community resources;
• Maintain a high standard of record-keeping according to USCRI and ORR policies and procedures.  
• Monitor and track financial assistance provided to eligible clients;
• Assist in responding to data requests and the development of data analysis tools;
• Produce statistical reports for management and funders;
• Coordinate and maintain communication with key stakeholders;
• Participate in regular training with supervisor and headquarters staff; and
• Ensure adherence with funder and USCRI policies, as well as state applicable laws;
• Share pertinent information with senior management and operations;
• Assist with the implementation of new projects funded under the Children’s Services Department at USCRI; and
• Other duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

POSITION REQUIREMENTS

• Master’s degree in a behavioral science or social services field is highly preferred; or bachelor’s degree in a behavioral science or social services field with a minimum two years’ relevant experience;
• Experience providing in child welfare and/or case management services is preferred;
• Fluency in Spanish and English is required;
• Excellent organizational, verbal, written, and interpersonal communication skills;
• High proficiency in Microsoft Office, specifically proficiency with Word, Power Point and Excel is required;
• Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment;
• Strict adherence to timeframes, policy and procedures;
• Ability to work well independently and in a team;
• Position is remote and the candidate must have an appropriate workspace to complete documentation, client phone calls, and video conferencing; and
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

TRAINING REQUIREMENTS

• Satisfactory completion of USCRI’s Orientation and Training;
• Satisfactory completion of funder required trainings upon hire and on an annual basis; and
• Complete additional training as identified by supervisor or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL NOTES

Please submit a resume with cover letter describing your interest and qualifications with your online application.

References will be required at time of the final interview.

No telephone calls please. Position will remain open until filled.

U.S. COMMITTEE FOR REFUGEES AND IMMIGRANTS IS AN EQUAL OPPORTUNITY EMPLOYER