Upwind SecurityUS

Technical Account Manager (US Remote)

Upwind Security is revolutionizing cloud security by providing a unified platform that empowers organizations to manage their cloud security posture effectively while minimizing alert fatigue.

Upwind Security
United States only

Description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.

Responsibilities

  • Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
  • Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
  • Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
  • Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
  • Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
  • Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
  • Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Requirements

  • 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
  • Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
  • Excellent communication, problem-solving, and relationship-building skills
  • Experience leading technical projects, managing cloud deployments, and driving feature adoption
  • Strategic mindset with the ability to align technical solutions to business goals
  • Relevant certifications in cloud or security (preferred)

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Upwind Security

Learn more about Upwind Security and their company culture.

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Upwind Security is on a mission to empower our customers to run cloud environments securely and efficiently, accelerating their businesses and focusing on what’s next. Founded by the team behind Spot.io, which was acquired by NetApp, Upwind brings unmatched expertise in cloud infrastructure to the forefront of cybersecurity. The platform consolidates cloud security into a comprehensive and intuitive user experience, drastically reducing alert fatigue and providing relevant, actionable insights in real-time.

Upwind is redefining cloud infrastructure security with its innovative approach. It unifies various security capabilities to deliver seamless integration between Dev, Sec, and Ops teams. By providing powerful context about applications and infrastructure behavior, Upwind enables security professionals to quickly navigate complex security challenges and focus on the most critical vulnerabilities. Companies leveraging the Upwind platform have reported significant improvements in their security workflows and collaboration efforts, allowing them to prioritize effectively and reduce operational noise, making it a game-changer in the cloud security landscape.

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Upwind Security

Chief executive officer

Amiram Shachar

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Upwind Security hiring Technical Account Manager (US Remote) • Remote (Work from Home) | Himalayas