Associate, Fulfillment

Job Summary

We are seeking a detail-oriented and initiative-driven Associate, Fulfillment to join our team. In this role, you will be responsible for supporting customer relationships by accurately processing purchase orders, managing order details, and ensuring timely execution from order receipt through shipment release. The mission of this role is to serve as the primary point of contact for customers for order processing.

This role serves as a key point of contact for customers at the retailer and distributor level, communicating in a timely, professional, and courteous manner to address order-related questions, changes, or issues as they arise. The Associate, Fulfillment will also work cross-functionally with internal teams to ensure order accuracy and visibility while maintaining high standards of service.

The Associate, Fulfillment will be a vital member of the Unreal Supply Chain Operations team and report to the Senior Manager of Fulfillment and Logistics.

What You’ll Do

• Enter, process, and acknowledge orders from all customers through use of EDI software and Netsuite.
• Serve as the primary day-to-day contact for customers regarding order status, changes, and inquiries.
• Review orders for accuracy against customer requirements, including item setup, quantities, pricing, MOQs, and requested ship dates.
• Manage finished goods allocation by ensuring orders align with retailer date code and shelf-life requirements.
• Coordinate internally with cross-functional partners (Sales, Planning, Customer Experience) to resolve order discrepancies or constraints.
• Support the Sales team during new item launches, promotions, and special programs by ensuring orders are set up correctly and executed smoothly.
• Maintain accurate order records and documentation to support billing, reporting, and customer audits.
• Develop a strong understanding of Unreal products and customer requirements to provide clear, accurate guidance to buyers.
• Proactively identify opportunities to improve order accuracy, efficiency, and the overall order-to-cash process.

Who You Are

• 1–2 years of experience in customer service operations or a similar role within Fulfillment, Supply Chain, or Operations (CPG industry experience preferred).
• Strong verbal and written communication skills with a proven ability to build and maintain relationships with internal and external partners.
• Excellent organizational and time management skills, with a high level of attention to detail and accuracy.
• Demonstrates effective problem-solving skills, with the ability to think outside the box, assess information, and execute solutions.
• Delivers a thoughtful, proactive, and personalized approach to customer interactions while working efficiently to resolve issues.
• Experience with ERP systems (e.g., NetSuite, SAP, Oracle) and proficiency in Excel.
• Possesses a strong interest in the natural food industry and providing better-for-you alternatives to consumers.
• Comfortable working independently and cross-functionally in a fast-paced environment.
• Maintains a growth-oriented mindset, is receptive to feedback, and possesses a strong sense of accountability.
• Bachelor's degree in Supply Chain Management, Business, Logistics, or related field preferred.

While Unreal’s culture is remote-first, our team highly values occasional in-person collaboration. As a result, Unreal team members get together for departmental and company-wide events a few times per year. Employees at Unreal are expected to attend apart from extenuating circumstances.

The base compensation range for this position is between $60K - $70K annually. This position is also eligible for a 10% bonus. The salary range listed reflects the minimum and maximum target for new hire salaries for this position. Individual compensation is determined by additional factors, including role-related experience and relevant education and certifications. Bonus payout is pro-rated to start date. Employees must be employed by September 30 of the calendar year to be eligible for bonus for that calendar year.