Records Specialist

Salary/Position Classification

• $36,000 Annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

Auditing of student flight training records. Ensure our compliance with UND policy, Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations with regard to flight training. Issue FAA Airman’s Certificates once completion of flight training is verified and certified.

Duties & Responsibilities

• Audit and Maintain Student Flight Training Records:
  • Audit student’s academic and flight records to ensure compliance with FAA Requirements.
  • Verify errors on flight records & correct when identified.
  • Analyze flight records between courses to insure they are correct before clearing the student to advance to the next course. Communicate any problems to the appropriate persons.
  • Prepare student records for Final Certification & Issuance of temporary pilot certificate.
  • Create & maintain Course Clear checklists & guidance forms for Instructors & Records staff.
  • Monitor & implement retention/purge schedule for inactive records. - (35%)
• FAA Documentation:
  • Verify eligibility of students prior to conducting FAA enrollment in FAR 141 courses.
  • Prepare and review FAR 61 & 141 Airman’s Applications prior to FAA check rides.
  • Document and forward all paperwork to the FAA. - (25%)
• Records Center Customer Service:
  • Answer questions from instructors and students regarding UND, FAA and TSA regulations, policies and procedures.
  • Retrieve and forward flight records to former students/employees. - (20%)
• TSA Documentation/Procedures:
  • Verify student citizenship and compliance with TSA documentation regulations prior to the start of applicable flight training.
  • Interact with TSA’s Alien Flight Student Program via their website and Help Desk.
  • Assist students with TSA registration. - (20%)

Required Competencies

• Ability to pass TSA Criminal History Background Check, and become a TSA Trusted Agent.
• Ability to work with diverse population.
• Ability to learn in-house records software.
• Excellent customer service skills.
• Ability to multi task.
• Excellent attention to detail.
• Excellent communication skills, verbal and written.

Minimum Requirements

• Associate degree and 2 years of administrative, office/clerical, and/or customer service experience.
  
  • OR High School Diploma and at least 4 years of administrative, office/clerical, and/or customer service experience.
• Experience with Microsoft Office, Word and Excel, databases, email and internet.
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Customer service experience.

To Apply

Submit resume by closing date for position.

PLEASE NOTE: For a successful screening, be sure to review all of the position minimum requirements above, and outline how you meet those requirements in your application packet. Additional information may be attached if needed.