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Universal Strategic AdvisorsUA

Call Center Representative – Federal Law Enforcement - El Paso, TX

Universal Strategic Advisors, LLC (US Advisors) is a veteran & minority-owned boutique consulting firm with global reach serving a diverse set of government and industry clients. They specialize in law enforcement, homeland security, immigration, border security, detention management, investigations, and program management services.

Universal Strategic Advisors

Employee count: 11-50

Salary: 42k-46k USD

United States only

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US Advisors is seeking a Remote Call Center Representative to support a federal law enforcement client in a 24/7 mission-critical contact center environment. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

Requirements

  • 3+ years of call center or contact center experience
  • Associates Degree
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information
  • Ability to work in a 24/7 operational environment, including nights and weekends

Benefits

  • Health insurance
  • Retirement plan
  • Paid time off
  • Opportunities for professional growth and development

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 42k-46k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Universal Strategic Advisors

Learn more about Universal Strategic Advisors and their company culture.

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Universal Strategic Advisors LLC (US Advisors) is a certified Small Disadvantaged Business (SDB) firm, proudly owned by retired Federal executives and GovCon industry professionals. At the heart of what we do is a culture rooted in deep experience and a commitment to excellence. Our team is comprised of highly experienced retired leaders from the Federal Government, including many who served in senior roles within the Department of Homeland Security. With decades of hands-on expertise, we deeply understand the mission and have a proven track record navigating complex challenges efficiently and effectively. We pride ourselves on being agile, flexible, and responsive to the unique needs of our clients. Leveraging our extensive network of industry partners, we collaborate across diverse sectors such as IT and automation, real estate and facilities management, law enforcement and national security operations, artificial intelligence and digital innovation, and other professional services. With unparalleled expertise in public policy, security, and criminal justice, we bring depth, precision, and strategic insight to every challenge.

Our mission is to provide the talent, technical expertise, operational capabilities, and innovative strategies our clients need to succeed in a fast-changing world. At US Advisors, we are more than consultants—we are strategic business partners, committed to advancing our clients' goals with excellence and integrity. We were founded in 2020 with a mission to leverage deep experience from Federal Government operations to support clients with a vision to accelerate growth, efficiency, and effectiveness. Based on experience gained from careers in government and industry, US Advisors is guided by our desire to support our clients while adding value and measurable results. Our seasoned experts have consistently delivered measurable results for government and industry clients. By leveraging decades of operational and leadership experience, we have helped agencies streamline operations, reduce compliance challenges, and achieve critical target metrics. Our team's deep understanding of mission-driven objectives and proven methodologies ensures efficient problem-solving and sustainable solutions. Whether improving workflows, addressing regulatory complexities, or optimizing performance, US Advisors is committed to helping agencies exceed their goals with confidence.

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Universal Strategic Advisors

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