United Kingdom onlyThe Role
Be a part of our exciting growth as we build our Customer Success team in the UK.
As an experienced Project Manager you will be part of our Customer Success team and will lead on all aspects of project management and customer delivery to ensure customer success. You will work closely with internal and external stakeholders, across departments, to ensure customers are delighted throughout the project life cycle.
eCOA / ePRO experience is a requirement for this role.
What will you do?
- Lead the planning and implementation of projects to ensure they are delivered in a successful and timely manner from kick off through to study close.
- Collaborate with customers to exceed their expectations of project outcomes.
- Create both customer configuration speciation from customer protocol and clinical case record forms.
- Ensure the quality of all customer-facing deliverables.
- Manage all project documentation according to defined processes.
- Identifies risk areas and determines and implements mitigation actions for the risks identified.
- Determine the appropriate use of resources in accomplishing projects.
- Develop strategies and methodologies for presenting accurate information succinctly.
What you need to succeed
Industry Experience
- A demonstrable track record of project management achievements in eCOA/ePRO or EDC industries.
- Extensive clinical trial experience for either medical device or pharmaceuticals.
- Confidence working within a project management position in a client-facing role, with practical experience of using basic PM tools.
- Excellent facilitation, team leadership, problem-solving skills are essential.
- Strong relationship building skills with a track record of bringing in repeat business.
- Strong communication and organizational skills, including ability to synthesize and present information in a compelling manner.
- A “can-do” attitude and a desire to go above and beyond to deliver exceptional customer experiences.
- A proven ability to work in a fast-paced environment.
- Able to develop Gantt Charts / project plans in MS Project.
- Must have proven skills in facilitating and obtaining consensus across multiple functional areas.
- Strong negotiation skills.
- Ability to work well independently or on a team.
- Knowledge of clinical trial process and an understand of application design and development processes.
- Experience working within regulated environments, for example GDPR (General Data Protection Regulation), GCP & HIPAA.
Nice to have
- PMP Certification
- Proven experience of delivering eClinical technology for clinical research.
- Experience in process improvement.
Why uMotif?
- Unlimited paid holiday allowance after probation
- Contributory Pension
- Health Insurance via Vitality
- Remote working
- Home office allowance
- WFH expense contribution
- Training and personal development contribution
uMotif is an equal opportunity employer
uMotif is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
