Philippines onlyKey Responsibilities:
1. Project Coordination & Execution
- Work closely with crowd workers and vendors across different countries to ensure smooth project execution
- Track project progress, timelines, and deadlines to ensure timely delivery
- Maintain high-quality data output aligned with client expectations
- Identify risks, delays, or quality issues and take proactive action
- Share regular updates and reports on project status with stakeholders
- Understand project workflows, tools, and task guidelines thoroughly
- Guide contributors on: Instructions, formatting, submission processes, and timelines
- Support users with application/platform-related queries and resolve issues quickly
- identify and manage issues such as: Access problems, Misunderstanding of guidelines, Technical challenges
- Escalate urgent blockers to project leads in real time
- Manage and respond to contributor queries across:
- Discord, email, chat groups, and social platforms
- Support onboarding: Profile setup, Platform navigation, Project access
- Ensure adherence to communication guidelines and community standards
- Share updates, announcements, and reminders regularly
- Build and maintain strong relationships with vendors globally
- Ensure clear, consistent, and professional communication
- Handle pricing discussions and negotiations based on: Project requirements, Market benchmarks and trends
- Respond to inbound partner queries (email, LinkedIn, web forms)
- Conduct outreach and follow-ups for potential partners
- Support expansion of the global vendor and contributor network
- Manage tasks during night shift, coordinating primarily with US and Europe teams
- Maintain detailed logs including: Contributor queries handled, Partner communications received, Project issues identified, Pending follow-ups
- Update systems: VMS portal, Excel / Google Sheets trackers
- Ensure seamless handover to: Relationship Managers, Community Leads, Delivery & L&D teams
- Communicate confidently in English (written and spoken) with global stakeholders
- Work closely with internal teams to ensure alignment and timely delivery
- Maintain clarity, professionalism, and responsiveness in all communications
- Quickly identify operational and project-related challenges
- Analyze root causes and implement practical solutions
- Share insights on: Contributor issues, Engagement trends, Process gaps
- Suggest improvements in workflows, communication, and guidelines
- Stay updated on market trends to ensure competitive pricing and approach
Skills and Competencies:
- Excellent written and verbal communication skills.
- Ability to understand project instructions and explain them clearly.
- Experience with Discord and other community/social channels (LinkedIn, Instagram, Facebook).
- Good problem-solving and multitasking ability.
- Organized approach to logging, tracking, and reporting daily activities.
- Ability to work independently during night shift.
- Familiarity with VMS portals, Google Sheets, Excel, or CRM tools (preferred).
Education and Experience:
- Bachelor's degree (business, operations, IT, communications, or related fields preferred).
- Relevant experience in support operations, community management, customer service, or project coordination.
- Prior experience in night shift/global support roles is preferred.
- Exposure to crowdsourcing, partner ecosystems, or data projects is an advantage.
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