Accounts Receivable Specialist (Operations Support) | Laguna

The Accounts Receivable Operations Specialist manages a shared collections inbox, responds to customer inquiries, and supports collections activities. The role involves categorizing requests, routing complex issues, and maintaining accurate records.

Requirements

• Monitor and manage shared collections inbox
• Categorize and prioritize incoming inquiries
• Respond to routine billing and payment-related questions
• Route complex issues to appropriate teams
• Maintain accurate records and system updates
• Support collections through basic outreach and account updates
• Document delinquency reasons and account status
• Follow defined processes for timely resolution