Pre-Sales Principal Solutions Architect (Nuance & D365 CE)

What You'll Be Doing

• Leads and/or participates in the project team to develop optimal solutions for client business challenges. Guides the client through design, architecture, estimate, and delivery.
• Wins new business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making.
• Manages client engagements at all levels of client interaction with responsibility for product and technical content.
• Provides thought leadership around TTEC Digital's core GTM solutions internally and externally.
• Leads technical workshops to drive enablement and business development.
• Establishes TTEC Digital as a recognized leader in technology-led innovation through public speaking and published thought leadership.
• Utilizes industry and Microsoft contacts to generate new business opportunities and revenue.
• Delivers strategic thought leadership by participating in multiple client engagements simultaneously in both pre-sales and delivery capacities.
• Completes at minimum one (1) certification exam a year.
• Contributes to financial success of the company by driving high billable utilization for project team members under their leadership.

What You'll Bring to the Role

• Bachelor’s degree in Computer Science, MIS, or a related field preferred. Master’s a plus.
• 2-3 years’ experience performing pre-sales activities along with 4+ years’ experience working with relevant Nuance, Microsoft CRM / D365 CE technology in a professional services environment.
• Minimum of 5 years’ project leadership experience, including 2+ years’ experience leading enterprise-level projects in a professional services or consulting environment.
• Mastery of Nuance and/or D365 Enterprise Applications including previous technical skills with Dynamics 365 CRM including design, architecture, installation, configuration, deployment and customization. Specifically in the Contact Center space.
• Preferred experience in CCaaS, IVR, Nuance, Power Platform, Power Apps, Data/AI, Customer Insights, Power BI, Modern Workplace, etc.
• A strong executive presence and capable of engaging with Microsoft leadership both in a Sales and Delivery capacity.
• Ability to cultivate relationship with Engineering, Sales, Sales Enablement at Microsoft/Nuance.
• A strong understanding of Nuance and Conversational AI capabilities.
• Ability to engage in leadership conversations around best practices across Nuance products (PES, Conversational AI).
• Strong communication skills with the ability to effectively lead client & Microsoft engineering/field conversations.
• Broad expertise of the Contact Center and IVR space.
• Ability to build demos and present during pre-sales engagements.
• Architectural understanding of associated technologies for integration design.
• Experience generating project plans and estimates for these workloads.
• Nuance Delivery leadership/guidance experience.
• Certification in relevant Microsoft discipline(s) preferred.
• Consulting leadership experience working for a Microsoft partner with spectacular client references.
• Ability to shape strong presentations and narratives that influence and commit people to change.
• Previous experience using both Waterfall and Agile methodologies.
• Travel up to 50% nationally

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $XXXXXX to $XXXXXX. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
• Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.