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TrustYouTR

Junior Customer Support Manager (German or French Speaking)

TrustYou is a hospitality AI platform focused on enhancing customer experiences through innovative data management solutions. Founded in 2008, it operates globally with a remote-first approach.

TrustYou

Employee count: 51-200

Romania only

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TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. The Junior Customer Support Manager (German or French Speaking) will be responsible for handling high-volume support requests via email and chat, hosting webinars, creating digital resources, and communicating with clients across borders.

Requirements

  • Linguistic Excellence: C1-level fluency in English PLUS German or French.
  • Exceptional Writing Skills: Ability to explain complex technical concepts in a simple, warm, and professional way over email.
  • Experience: At least 1 year in a Customer Support or Client Success role, ideally within a SaaS environment.
  • On-Camera Confidence: Comfortable hosting webinars and presenting to groups in a virtual environment.
  • Solution-oriented mindset, experience with webinar tools, ability to stay organized and productive in a high-volume, remote-first workflow.

Benefits

  • Flexible working hours
  • Remote-friendly environment
  • On-going career development, training, and coaching
  • Six days for learning & development
  • Team events
  • Social benefits and perks based on location

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-levelManager

Location requirements

Romania

Hiring timezones

Romania +/- 0 hours

Job categories

Junior Customer Success ManagerGerman Speaking Customer Success ManagerRemote German Customer Support SpecialistCustomer Support & Success JobsCustomer Support Manager

Skills

Customer SupportClient SuccessSaaSEmail SupportChat SupportWebinarsRemote WorkOn Camera PresentationEnglishGermanFrenchRemote Remote

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About TrustYou

Learn more about TrustYou and their company culture.

View company profile

TrustYou is a leading player in the hospitality sector, dedicated to enhancing customer engagement and satisfaction through its innovative platforms. Founded in 2008 and headquartered in Munich, Germany, TrustYou operates as a remote-first enterprise employing over 150 multicultural professionals across more than 100 countries. Their primary mission is to provide unmatched Customer Experience (CXP) and Customer Data Platforms (CDP), along with chatAI capabilities, to help hotels and hospitality businesses boost their bookings while cutting down on operational costs.

TrustYou consolidates customer feedback from various channels, allowing businesses to manage their online reputation efficiently. With over 1 million accommodations relying on their sophisticated algorithms and data integration capabilities, they facilitate actionable insights that help businesses understand and respond to client needs better. The company's commitment to data-driven decision-making means clients can expect personalized guest experiences while also maximizing their revenue potential.

Claim this profileTrustYou logoTR

TrustYou

Company size

51-200 employees

Founded in

2008

Chief executive officer

Benjamin Jost

Markets

HospitalityCustomer Experience (CXP)Customer Data Platforms (CDP)Artificial Intelligence (AI)Reputation ManagementData AnalyticsTravel TechnologySaaSHotel ManagementChatAI

Employees live in

Germany
View company profile

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