Customer Support Manager (French Speaking)

TrustYou is a leading AI-driven hospitality platform that transforms guest experiences and empowers businesses to thrive. We're on a mission to help companies grow by achieving customer excellence, and we're looking for a Customer Support Manager (French Speaking) to join our team.

Requirements

• Linguistic Excellence: Native or C1-level fluency in French PLUS English.
• Proven Experience: At least 2+ years in Customer Support or Client Success within a SaaS environment, with a track record of handling complex queries.
• Stakeholder Management: You are comfortable and professional when communicating with corporate HQ contacts and senior stakeholders.
• Exceptional Communication: You possess a high 'written EQ'—you can deliver technical news or instructions in a way that is clear, professional, and warm.
• Presentation Authority: You are a confident public speaker who can lead engaging virtual sessions for large or high-profile groups.

Benefits

• Flexible working hours that allows you the freedom to shape your work-life.
• Remote-friendly environment.
• On-going career development, training, and coaching.
• Six days for learning & development.
• Celebrate in style at our team events (in-person and virtually).
• Social benefits and perks based on location.