Quality and Compliance Manager

Employer: Trulife Financial

Location: Home based (with travel as required)

About the Role

Trulife Financial is seeking an experienced Training Competence Supervisor to provide high-quality oversight to our Partner Firms, Advisers, and Practice Supervisors. You will play a key role in ensuring risk management, regulatory compliance, and strong customer outcomes across our network.

Key Responsibilities

• Deliver supervision in line with Trulife Financials Assurance Model and Supervision Framework
• Provide oversight and engagement with Practice Supervisors
• Apply effective risk management, including root cause analysis and remedial action planning
• Use MI/data to identify trends and prioritise supervision activity
• Influence positive behaviours around conduct, competence, and client outcomes
• Balance commercial needs with regulatory expectations
• Plan and manage your own supervision activities proactively

What Youll Need

• Mortgage Advice Qualification (essential)
• Level 4 Diploma or commitment to achieve within 18 months
• Minimum 2 years experience supervising advisers
• Strong understanding of the FCA TC Handbook and wider regulatory environment
• Experience creating effective remediation plans
• Ability to work collaboratively with colleagues, Principal, sales advisers and support team to achieve shared goals and deliver strong client outcomes.

Key Competencies

• Strong influencing and communication skills
• Analytical mindset with ability to identify trends and issues
• Confident decision-making and problem-solving
• Ability to build rapport and manage conflict professionally
• Driven, collaborative, and proactive

Why Join Us?

We are Trulife Financial: one of the fastest-growing wealth, mortgage, and protection firms within The Openwork Partnership, with 70 advisers and continuing to expand. Our success is built on a people-first culture that values individuality, collaboration, and professional excellence. Were a supportive and inclusive organisation where colleagues are empowered to develop, grow, and shape their careers. Our hybrid working model gives you the flexibility to work in a way that suits your lifestyle, because we believe people perform at their best when theyre trusted to choose how, when, and where they work. As we continue to scale, youll have the opportunity to make a meaningful impact and be part of a business thats ambitious, forward-thinking, and committed to delivering outstanding client outcomes. Apply today to join a business where your expertise truly makes an impact.