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TrialfactsTR

Client Success Manager

Trialfacts is a remote company that provides specialized, data-driven patient recruitment services for clinical trials, offering guaranteed enrollment results.

Trialfacts

Employee count: 11-50

AU and US only

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We're Trialfacts, a company that connects patients to clinical trials. We're looking for a Client Success Manager to lead client outcomes, work proactively with clients, and drive strong outcomes, consistency, and trust.

Requirements

  • Proactive Client Success Leadership
  • Trusted Advisor, Not Order-Taker
  • Strategic Client Mindset
  • People Leadership Capability
  • Impact-Based and Client-Centric Approach
  • Cross-functional alignment
  • Data-Driven Performance Management
  • Clear, Executive-level Communication
  • Quality, Reliability, and Trust
  • Scalable Remote Leadership
  • Proactive Issue and Risk Management

Benefits

  • Competitive compensation
  • Unlimited PTO
  • Real flexibility
  • Paid learning and growth

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

Hiring timezones

United States +/- 0 hours, and 1 other timezone

About Trialfacts

Learn more about Trialfacts and their company culture.

View company profile

Our customers face a critical challenge: recruiting enough eligible participants for their clinical trials on time and within budget. At Trialfacts, we solve this by providing a predictable, data-driven approach to patient recruitment. We understand that traditional advertising often fails to reach the right people, and that researchers need more than just a list of names—they need qualified, engaged participants who are ready to contribute to medical advancements.

We have developed our unique 'Recruitment Guaranteed Method' to remove the uncertainty from the recruitment process. By combining sophisticated digital marketing strategies with a deep understanding of clinical research requirements, we connect researchers with patients who are genuinely interested and eligible. Our fully remote team of specialists works tirelessly to bridge the gap between medical science and the community, ensuring that vital health research can proceed without delay. We are committed to transparency, reliability, and results, offering a money-back guarantee to give our clients the peace of mind they need to focus on their groundbreaking work.

Employee benefits

Learn about the employee benefits and perks provided at Trialfacts.

View benefits

Unlimited Paid Time Off

Unlimited PTO you'll actually use – Take paid leave whenever you choose.

Compensated Professional Development

Paid training & development – Access to courses, books, and hands-on learning to build new tech skills.

Flexible Work Schedule

We don't believe in a hard-and-fast 9 to 5 schedule. Working hours are flexible for all our team members.

View Trialfacts's employee benefits
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Trialfacts

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