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Designated Support Engineer

Trellix is a global cybersecurity company, formed in 2022 from the merger of McAfee Enterprise and FireEye, offering an AI-powered extended detection and response (XDR) platform to protect organizations against advanced cyber threats.

Trellix Software India Private Limited

Employee count: 1001-5000

Saudi Arabia only

Job Title:

Designated Support Engineer

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

Designated Support Engineers (DSE) play a critical role in the Trellix Customer Success organization, bringing advanced technical expertise, problem-solving abilities, account management, and customer interaction skills.

In this senior role, you will:

Support a small set of business-critical customers, serving as their first point of contact for technical support issues and leading escalation responses.
Build and maintain strong relationships with customers, acting as their advocate within Trellix.
Have wide discretion to act in the best interest of your customers, orchestrating assistance from Trellix teams, including Technical Support, Professional Services, Sales, and Engineering.
Provide proactive guidance, encourage product adoption, and assist with deploying new product releases.
Manage internal and customer communications related to service requests, product inquiries, defects, and customer project plans.
Collaborate with support management to ensure high-quality service delivery, conduct regular reviews of industry threat assessments, and gather feedback on product capabilities and quality.
Mentor members of the Technical Support team, helping them develop their technical expertise and customer interaction skills.

What You Will Bring:

  • 5+ years of relevant experience in Customer Support, Customer Success, Solutions Engineer or a similar role.

  • Eligibility to work in Saudi Arabia.

  • Experience with Trellix products such as HX, ENS, EPO, DLP, NX, or IPS would be beneficial but not essential.

  • Strong knowledge of security as it relates to network and/or endpoint protection.

  • Experience with Linux and Windows deployment and troubleshooting.

  • Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and internal teams.
    Self-motivated, proactive, well-organized, and detail-oriented, with a strong sense of urgency and a customer-first mindset.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Trellix Software India Private Limited

Learn more about Trellix Software India Private Limited and their company culture.

View company profile

Trellix is a global cybersecurity company that emerged in 2022 from the merger of McAfee Enterprise and FireEye, under the ownership of Symphony Technology Group (STG). The company is dedicated to redefining the future of cybersecurity through its comprehensive, open, and native extended detection and response (XDR) platform. This platform is designed to help organizations combat today's most advanced cyber threats, instilling confidence in the protection and resilience of their operations. Trellix leverages artificial intelligence, machine learning, automation, and analytics to accelerate technology innovation and empower its extensive customer base, which includes over 50,000 business and government entities worldwide. The company's approach focuses on 'living security,' creating security technology that can learn and adapt to counter sophisticated threats in real-time.

Trellix's offerings span a wide range of cybersecurity solutions, including endpoint security, email security, data security, network security, threat intelligence, and security operations. The company provides hardware, software, and services to investigate cybersecurity attacks, protect against malicious software, and analyze IT security risks. A key component of Trellix's strategy is its Advanced Research Center, staffed by elite security analysts and researchers who monitor global threat campaigns and provide actionable intelligence. Trellix is also committed to fostering a strong partner ecosystem to enhance its technological capabilities and market reach. With a significant global presence, including numerous offices and a substantial portion of its workforce located outside North America, Trellix aims to provide robust security solutions and support to a diverse international clientele. The company emphasizes a customer-centric approach and is focused on addressing the evolving and complex nature of the cyber threat landscape.

TL

Trellix Software India Private Limited

Company size

1001-5000 employees

Founded in

2022

Chief executive officer

Vishal Rao

Employees live in

View company profile

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Trellix Software India Private Limited hiring Designated Support Engineer • Remote (Work from Home) | Himalayas