Service Desk and Operations Manager

Transreport is a global leader in accessibility technology, driven by a mission to create a more inclusive world for everyone. Our customers, particularly Disabled and older individuals, often face significant challenges when navigating public transport and accessing various services. Recognizing these barriers, we develop innovative solutions designed to empower individuals to communicate their access needs with ease and confidence. Our technology equips organizations to anticipate their customers' needs with greater clarity, enabling smarter decisions and impactful improvements to their services. We understand that for many, the thought of travel or accessing new environments can be daunting due to uncertainty about the support available. That's why our Passenger Assistance platform, and our broader suite of tools, are co-designed with the Disabled community, ensuring that lived experiences are embedded into the very core of our development process. This collaborative approach allows us to deliver technology that genuinely meets a diverse range of access needs and is adaptable to different markets, thereby maximizing its social impact.

Our vision extends beyond just transport; we are pioneering the world's first global accessibility network. This secure digital platform allows users to create a single profile to store their access needs, which can then be shared seamlessly across multiple industries – from transport operators to sports venues, hotels, and beyond. This means our users can receive the right support, every time, without the need for repetitive explanations. For businesses, our solutions not only help them meet compliance standards and enhance operational efficiency but also foster long-term customer loyalty by demonstrating a genuine commitment to inclusivity. We believe that accessibility is not just a feature but a fundamental right, and by working closely with our partners and users, we are transforming how people travel, connect, and experience the world around them. Our commitment is to break down barriers, foster more inclusive environments, and ultimately build a future that works better for everyone, everywhere.