Client Success Manager

Trackforce is a SaaS platform for physical security workforce management, and we're hiring a Client Success Manager to drive customer retention, growth, and overall client health.

Requirements

• 5+ years in Customer Success, Account Management, or related SaaS roles
• Proven track record of achieving or exceeding GRR, NRR, and renewal targets
• Strong understanding of SaaS business models, customer lifecycle, and retention strategies
• Ability to interpret data, dashboards, and customer health metrics
• Strong proficiency in SaaS platforms and CRM tools (e.g., Salesforce)
• Ability to quickly learn and become an expert in TrackTik

Benefits

• Fully remote & flexible work
• 3 weeks of vacation from year one
• Paid sick days & family obligation days
• Comprehensive group health & dental coverage
• Telemedicine access
• Mental health & wellness support
• Life insurance, AD&D, long-term disability & critical illness coverage
• RRSP & DPSP with employer matching
• Employee referral bonus
• Paid volunteer day & recognition programs