United States onlyToast creates technology to help restaurants and local businesses succeed in a digital world, and is seeking a Manager, SMB Customer Success Account Strategy Team to lead a team of Customer Success Managers in real-time customer engagement and account growth.
Requirements
- 5+ years of experience in Customer Success, Account Management, Retention, or a related customer-facing function
- Prior people leadership experience, or strong experience coaching and developing others in a team-based environment
- Experience working in a high-volume, queue- or case-based customer interaction environment with adherence to service levels
- Strong coaching skills with the ability to improve team member performance through feedback, observation, and development planning
- Comfort navigating complex, high-stakes customer scenarios with professionalism and sound judgment
- Strong objection handling, negotiation, and influencing skills
- Data-driven mindset with comfort using team and account insights to inform decisions and coaching
- Strong communication, organization, and prioritization skills in a fast-paced environment
- Ability to hold team members accountable while building trust, engagement, and consistency across the team
Benefits
- Competitive compensation and benefits programs
- Total rewards package
- Great earnings potential
- Health insurance
- Flexible work arrangements
