United States onlyTin Can is looking for seasonal Customer Experience Specialists to provide warm and human-centered support to customers. The role involves owning support inboxes, responding to customer inquiries, and maintaining response templates. The ideal candidate has excellent writing skills, experience in virtual support, and a knack for problem-solving.
Requirements
- Own our support inboxes (email, text, Instagram DMs, and the occasional phone call)
- Respond with warmth, clarity, and lightning-speed kindness
- Maintain our response templates so they sound like Tin Can
- Make it feel personal: whether it's solving a problem or celebrating a kid's first solo call
- Support daily manual workflows and help automate tasks
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
