IT Manager

The Tidal Financial Group is a leading ETF investment technology platform dedicated to creating, operating, and growing ETFs. We combine expertise and innovative partnership approaches to offer comprehensive, value-generating ETF solutions.

Our platform offers best-in-class strategic guidance, product planning, trust and fund services, legal support, operations support, marketing and research, and sales and distribution services.

About the Role

The IT Manager is responsible for running day-to-day IT operations, managing the IT Support team, and maintaining the reliability, security, and performance of all corporate systems. This role requires deep technical expertise in Microsoft technologies, identity management (SSO, SAML, SCIM), device management, and enterprise SaaS administration.

The IT Manager executes the IT roadmap defined by leadership and ensures systems, processes, and support run effectively and consistently across the business.

What You'll Do

IT Operations & System Administration

• Administer Microsoft 365, Entra ID (Azure AD), Intune, Rippling MDM, Teams, File Storage systems, and all relevant admin centers (M365 Admin Center, Security/Compliance Center, Intune Admin Center, etc.).

• Maintain user lifecycle processes including provisioning, deprovisioning, access management, and identity governance.

• Configure and maintain SSO, SAML, OAuth, and SCIM integrations.

• Manage DNS, domains, and identity-integrated external services.

• Oversee patching, updates, endpoint compliance, and general system performance.

• Produce and maintain up-to-date documentation for systems, procedures, and standards.

IT Support Team Leadership

• Lead and mentor IT Support Specialists and ensure consistent service quality.

• Manage ticket workflow, SLAs, escalation processes, and user communication.

• Own the configuration and ongoing optimization of the IT ticketing system (e.g., Jira or equivalent).

• Provide guidance, direction, and ongoing training to the support team.

• Build a culture of accountability, responsiveness, and continuous improvement.

Security, Compliance & Access Control

• Enforce least-privilege access, role-based access control, and zero-trust principles.

• Maintain endpoint security agents, monitoring, and compliance with IT policies.

• Support SOC 2, BCP/DR, and other audit-related operational activities.

• Monitor for operational or security issues and escalate when necessary.

Systems Ownership

• Serve as operational owner for all business systems, including SaaS platforms, monitoring tools, device agents, domains, DNS services, and internal software.

• Manage configurations, access permissions, vendor communication, updates, and documentation.

• Ensure all systems remain stable, secure, and aligned with internal requirements.

• Maintain and support integrations between systems (identity, provisioning, API-based, automations).

Research & Evaluation of New IT Solutions

• Research emerging IT tools and technologies that can improve operations, security, or efficiency.

• Test, evaluate, and validate new systems in sandbox or controlled environments.

• Develop structured recommendations and present findings to the VP of Technology.

• Stay current on industry trends and bring forward solutions relevant to business needs.

Monitoring, Reporting & Proactive Management

• Monitor system health, alerts, logs, and endpoint telemetry.

• Identify and address operational issues before they impact the business.

• Provide weekly and monthly reporting on IT performance, incidents, trends, and risks.

• Recommend improvements to processes, tools, and configurations.

Vendor Coordination & Asset Management

• Coordinate with software and hardware vendors on support issues, escalations, and operational tasks.

• Manage IT asset inventory, licensing, renewals, and procurement processes.

• Maintain visibility into hardware lifecycle and replacement schedules.

Process Improvement & Standardization

• Standardize device imaging, onboarding, and offboarding processes.

• Improve IT support workflows, escalation paths, and documentation.

• Implement operational improvements that enhance reliability, efficiency, and support quality.

Reporting Structure

• Reports to: VP of Technology

• Primary Role: Execute the IT roadmap, maintain operational excellence, and manage support operations while the Director of IT focuses on architecture, security direction, vertical development, and strategic initiatives.

Required Qualifications

• 10+ years in IT operations, IT system administration, or IT engineering roles.

• 5+ years managing or mentoring IT support teams.

• Deep expertise with Microsoft 365, Entra ID, MDM Exchange, and endpoint management.

• Strong understanding of identity standards: SSO, SAML, OAuth, OIDC, SCIM.

• Solid troubleshooting skills across endpoints, authentication, networking, and SaaS systems.

• Experience managing SaaS applications and business systems.

• Strong communication skills with the ability to translate technical issues into business terms.

• Highly organized, structured, and proactive in identifying and resolving issues.

We are prioritizing candidates who are located within proximity to Chicago, IL; Milwaukee, WI; New York City, NY; and West Palm Beach, FL.