Practice Coordintaor

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As a Thyme Care Practice Coordinator, you will play a crucial role in supporting our healthcare providers by delivering seamless remote administrative and patient care coordination. Your efforts will ensure efficient telehealth visits, enhance patient experience, and contribute to the overall success of our virtual care operations.

Key Responsibilities:

Scheduling & Patient Coordination:

• Schedule, reschedule, and confirm (virtual) patient appointments.
• Manage provider calendars and resolve scheduling conflicts.

Telehealth Support:

• Initiate and troubleshoot telehealth visits for patients and providers.
• Guide patients through virtual check-in and technology setup.

Administrative Duties:

• Collect member consents for virtual appointments.
• Verify insurance benefits and collect copays/deductibles.
• Process and send clinical notes, referrals, and consents to providers.
• Maintain accurate electronic health records (EHR) and patient data.

Provider Support (Non-Clinical Tasks):

• Assist NPs/MDs with documentation, forms, and prescription requests.
• Ensure HIPAA compliance during virtual interactions and data handling.

Qualifications:

• Bilingual preferred
• Prior experience in administrative roles, virtual assistance, or telehealth support preferred.
• Oncology experience preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency with EHR systems, telehealth platforms, and basic technical troubleshooting.
• Compassionate, patient-centric approach with a commitment to high-quality care.
• Ability to work independently in a fast-paced remote environment.

WHAT YOU’VE DONE

After your first three months, you will:

• Have completed training and be up to speed on Thyme Care tools, processes, and expectations.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Generate daily member reports and assist with day-to-day functions to help prepare our healthcare provider team for consultations.
• Provide inbound telephonic, text, fax, and email support for our members.
• Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination.
• Schedule patient and provider visits.
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution.

WHAT LEADS TO SUCCESS

• People-first. Thyme Care’s mission and members matter to you, deeply.
• Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator.You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
• Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHI. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.