Turkey onlyAt Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey!
Our vibrant team spans the globe, comprising over 200 innovative minds from 32 countries across five continents. Together, we foster a culture of collaboration, diversity and relentless pursuit of excellence. At Threecolts, every day is a new opportunity to shape the future of Commerce, supported by a community that's as passionate about success as you are.
We are looking for a Customer Support Specialist to assist our customers with the technical understanding of our products and services and to assist with the resolution of any issues they may have.
The duties of a Customer Support Specialist encompass addressing customer inquiries, suggesting solutions, and assisting with the navigation of features and functionalities. Additional duties are to focus on proactive support by ways of collecting customer feedback and writing articles, working with product managers on roadmaps and customer outreach.
Success in this position requires strong communication skills and the ability to establish trust with our clients. Familiarity with help desk software is also essential.
Your contribution will play a vital role in solidifying our company's reputation for providing outstanding customer support throughout the post-sales processes. The ideal candidate must be fluent in both Turkish and English.
This is an Independent Contractor position that requires you to work from your own device.
Key Duties & Responsibilities :
- Give prompt answers to customer inquiries via chat and email from ticketing system
- Resolve support issues such as cancelation, product knowledge gaps and general account assistance
- Go the extra mile to provide knowledgeable help and accurate details to customer inquiries
- Identify, investigate, and resolve user issues when possible or follow escalation routes
- Perform technical troubleshooting and data analysis to determine the root causes of the issue. Provide solutions or action plans for customers that resolve the issue.
- Resolve customer complaints quickly and effectively
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our internal teams
- Create and update internal macros and documentation
- Learn from customer interactions to help innovate customer experience improvements with better software and support tools
- Opportunity to work on additional projects as necessitated by the Support team
Qualifications :
- Minimum 3 years of customer service experience
- Must have experience supporting or using Amazon Seller Central or a similar e-commerce platform.
- Must be fluent in both Turkish and English.
- Ability to work independently and in a team, self-starter and energetic
- Work well under pressure
- Proactive hands-on, roll up your sleeves and do whatever it takes to get the job done attitude
- Excellent written and verbal communication and problem-solving skills
- Strong multi-tasking abilities
- Contributor to a positive and results-oriented team environment
- Growth mindset with a curiosity to learn new products and skills
- Experience with maintaining and updating articles and training materials
- Strong skills with computers and spreadsheets
- Able to handle research-heavy tickets
- Ability to assist with customer-facing webinars and conferences
- Familiarity with our industry is a preferred but not required
Get to know us a bit better:
https://www.threecolts.com/
United Kingdom
Germany only
Philippines only
United States only
Bulgaria only
Brazil only
Ukraine only