Senior Operations Specalist

💼 About the Role ｜ 關於這個職位

We are seeking a versatile and detail-oriented Broker Operations Specialist to join our dynamic team. This role combines responsibilities across customer onboarding, back-office operations, and broker project management. The ideal candidate will have experience in financial services, a strong understanding of compliance requirements, and the ability to collaborate effectively across teams to ensure seamless processes and an exceptional client experience.

📋 Responsibilities ｜ 工作職責

🔍 Onboarding | 客戶開戶

• Conduct KYC (Know Your Customer) activities, including PEP (Politically Exposed Persons) and sanctions screening, to ensure compliance with regulatory standards.
• Oversee customer onboarding for corporate, trust, and institutional clients, ensuring adherence to AML (Anti-Money Laundering) requirements.
• Collaborate with compliance teams to execute CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), and client offboarding processes.
• Assist with preparing regulatory and audit reports (e.g., AUSTRAC).

⚙️ Operational Support | 營運支援

• Process deposits and withdrawals with accuracy and in compliance with company policies and regulatory requirements.
• Respond to client inquiries and ensure timely updates on transactions.
• Coordinate with internal and external stakeholders to identify, analyze, and resolve funding-related issues or abnormal situations.
• Handle complex case types and escalate them to appropriate departments as needed.

📝 Project Management and SOP Development | 專案管理與流程規範

• Assist in launching new products, updating policies, and managing the impacts on various departments.
• Create, update, and distribute Standard Operating Procedures (SOPs) for onboarding, promotions, and operational processes.
• Coordinate and support projects aimed at process automation and operational efficiency.
• Organize and report data to track performance metrics such as onboarding volume and campaign effectiveness.

🤝 Cross-Team Collaboration | 跨部門協作

• Collaborate with marketing, compliance, and other departments to improve processes and deliver a seamless client experience.
• Strengthen communication between operational teams and other stakeholders, incorporating feedback to enhance workflows.
• Assist in training junior team members and refining training materials.

Requirements

✅ What We're Looking For ｜ 應徵條件

• 4–6 years of hands-on experience in back-office or broker operations within a financial services or brokerage environment.
• Solid working knowledge of KYC/AML compliance, CDD/EDD frameworks, and funds processing.
• Experience with AUSTRAC reporting or FX/CFD brokerage operations is highly regarded.
• Comfortable working independently and taking ownership of complex, ambiguous situations.
• A natural inclination to share knowledge, improve processes, and raise the bar for the team around you.
• Japanese language proficiency is a bonus — particularly useful when supporting Japanese-speaking clients and partners.

Benefits

• Competitive base salary commensurate with experience

• Performance-based annual bonus
• Professional development and training budget
• Health insurance and comprehensive benefits package
• Hybrid work arrangement available