ModMed Support Specialist

POSITION OVERVIEW

The ModMed Support Specialist is responsible for maintaining and optimizing the ModMed (Modernizing Medicine) Electronic Health Record (EHR) and Practice Management (PM) systems. This role involves updating procedure and billing rates, configuring system settings, resolving staff issues related to the platform, and serving as a primary point of contact for ModMed-related support within the organization. The ideal candidate will bridge technical knowledge with frontline staff support to ensure the system runs efficiently and meets clinical and administrative needs.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO

• Update and maintain provider, procedure, and billing rates within the ModMed system.
• Configure and modify system settings to support changes in workflows, services, or compliance requirements.
• Serve as the primary resource for staff questions and issues related to ModMed functionality.
• Troubleshoot and resolve system-related problems in collaboration with IT or ModMed technical support, as needed.
• Develop and maintain documentation and training materials for staff.
• Train new staff or provide refresher training to ensure effective use of the system.
• Monitor system performance and usage to identify opportunities for optimization.
• Coordinate with department leads to implement workflow improvements using ModMed functionality.
• Participate in vendor meetings or training sessions to stay current with ModMed updates and features.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS / QUALIFICATIONS

• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, information systems, or related field preferred.
• 2+ years of experience working with ModMed (EMA and/or Practice Management) systems preferred.
• Familiarity with medical billing, coding, and scheduling processes.
• Strong technical aptitude and ability to learn new software tools quickly.
• Experience in a clinical or administrative healthcare setting is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication and problem-solving skills.

KEY CHARACTERISTICS

• Team Player: Ability to work co-operatively and collaboratively with all levels of employees, management, and external customers to maximize performance and problem-solving.
• Integrity & Accountability: Unwavering commitment to doing what is right and upholding ethical standards. Takes ownership of tasks and maintains thorough documentation.
• Confidential & Compliant: Maintains confidentiality and complies with all regulatory and privacy standards.
• Detail-oriented: Ensures data accuracy and system integrity.
• Analytical thinker: Able to diagnose problems and develop solutions.
• Customer-service mindset: Patient and responsive when addressing system issues.
• Proactive learner: Stays updated on system enhancements and best practices.
• Organized and self-motivated: Manages multiple tasks and priorities independently.
• Effective Communicator: Excellent communication skills, both verbal and written. Comfortable training and supporting a wide range of staff roles.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

· Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

· While performing the duties of this job, the employee is regularly required to talk and hear.

· Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

· Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms

· Occasionally lift and/or move up to 20-25 pounds.

· Fine hand manipulation (keyboarding).

· Travel to existing or new OCP locations may be required.