Bridge Client Experience Coordinator

About Us

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.

About The Role

Our newly designed Bridge Publications team is looking for a Client Experience Coordinator to support and improve the client experience for our N2-owned publications. This position involves fostering positive client experiences, assisting clients with the collections and billing processes, and following standard methods to manage advertisement submissions and deadlines.

Interviews for this opening will be conducted over the phone and via video calls. This role will be fully remote. The salary for this position is $45,000-$48,000 annually.

The Role in Action

• Build relationships with clients to support positive experiences.
• Assist clients in resolving credit card issues and work to minimize past-due amounts.
• Track client metrics through set spreadsheets and processes.
• Proof publications for ad quality and accuracy.
• Efficiently manage multiple deadlines, ensuring all ads are prepared and organized.
• Respond promptly and professionally to emails related to ad submissions and queries.
• Foster and maintain strong professional relationships with Area Directors, residents, and fellow team members.
• Follow the program’s specifications to ensure effective communication and content alignment.

The Ideal Candidate

We’re looking for someone who will hit the ground running with:

• Strong writing and editing skills.
• Experience managing multiple deadlines.
• Excellent communication and interpersonal skills.

Skills and Qualities that Set You Apart:

• The ability to adapt to a fast-paced and evolving work environment.
• Familiarity with N2’s Corporate Publications program.

Benefits Designed with You in Mind

Health Wellness

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.

Financial Security

• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.

Paid Leave

• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.

Remote Work Support

• Monthly remote-work reimbursement to assist with home office and internet expenses.
• Flexible remote work options to suit your needs and lifestyle.

Additional Benefits

• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.

Apply Today to Join Our Team!

At The N2 Company, we believe attitude matters just as much as skills. Our team thrives in a culture built on trust, respect, and humility. We’re proud to foster an emotionally healthy, collaborative environment where people genuinely enjoy working together and are passionate about their roles.

We prioritize professional growth and consistently invest in the development of our team members, promoting from within whenever possible. While we take immense pride in the work we do, we believe our culture is what truly sets us apart.

If you’re looking for a supportive, drama-free workplace that values both excellence and kindness, we’d love to hear from you. (Brilliant jerks need not apply.)

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), HIV / AIDs status (or other medical or health conditions), status as a victim of domestic violence, assault, or stalking, marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

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