Student Success Advisor

Student Success Advisor

About the UX Design Institute

UX Design Institute is the global leader in online UX education and certification. We help individuals

and teams throughout the world become better UX professionals. Were looking for ambitious

people to help us achieve our next stage of growth.

About the role

Were looking for a highly motivated Student Success Advisor to join our team.

Somebody who has natural empathy for others and will be passionate about seeing our students

succeed in their design education.

The ideal candidate would have a background in a design-related field. You don't need to be a UX

professional, but having an understanding of UX/Product design is important. You will use your

design knowledge to provide feedback on student project work and offer them guidance and

support with design-related queries.

Responsibilities:

Guide students through their course, ensuring an enriching and positive experience.

Actively engage with students, providing support and constructive feedback on their

projects.

Respond to student inquiries via multiple channels like email, Slack, and Zoom.

Evaluate student projects, offering detailed feedback.

Be versatile in your support methods, including one-on-one calls and video feedback.

Organise and assist in live webinars alongside professional mentors.

Stay agile and eager to learn as the business evolves.

About you:

Background in design through education or some professional experience.

Proficient in design tools, such as Figma.

Experienced in customer-facing roles

Strong communication, interpersonal, organisational, and problem-solving skills.

Detail-oriented with a strong work ethic

Comfortable working independently but also a team player

Flexible in using various software platforms.

Employee benefits:

Attractive salary package.

Fully remote role

Flexible working schedule.

20 days of annual leave, plus additional time off at Christmas

Quarterly bonuses of 10%, contingent on revenue goals.

We will provide laptop and other tools necessary for the job