Caregiver Coordinator (Home Care)

Job Summary:

We are seeking a Caregiver Coordinator to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, we would love to hear from you.

Key Responsibilities:

• Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
• Make outbound calls to schedule appointments and follow up with patients.
• Enroll members in health plans and assist with plan details.
• Perform administrative tasks related to customer service.
• Maintain accurate and detailed records of customer interactions.
• Provide exceptional service to ensure customer satisfaction.
• Make outbound and receive inbound calls to manage caregivers and patients, ensuring quality care and smooth coordination.
• Perform other tasks related to the role.

Qualifications & Requirements:

• Advanced English Level required.
• Advanced Spanish Level required.
• Availability to work 9:00 AM to 5:00 PM EST (United States).
• Excellent communication and interpersonal skills.
• Previous experience as a Home Caregiver is highly preferred.
• Previous experience in the Healthcare sector is a plus.
• Previous experience in customer service is required.
• Must be organized and have the ability to multitask in a fast-paced environment with attention to detail.
• Ability to work independently and meet deadlines with minimal supervision.
• Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
• Two monitors and a high-speed fiber network or Starlink internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours per week.
• Opportunity to help elderly individuals and contribute to their well-being.
• Great work environment with potential for growth.