Testing Coordinator

About the job

Testlio is the originator of fused software testing, a unique approach to testing that combines humans and machines to help digital innovators deliver quality products at scale. In any location. On any device. In any language. Via any payment method. The company is distributed by design, with full-time people worldwide and part-time freelancers in over 150 countries. Clients include Amazon, athenahealth, Microsoft, the NBA, Netflix, PayPal, Uber, Wayfair, and many more. Collectively, they have awarded us an industry-leading 4.7 G2 rating. To learn more, visit www.testlio.com.

With a growing client base, Testlio is seeking a Testing Coordinator based in the Americas region to be part of our Testing Team and play an integral role in our client’s journey with Testlio. A Testing Coordinator partners with the Delivery team to help each client complete testing activities, including assisting in test scop planning, test run management, and results reporting. You will work closely with the Freelance Tester community, Testing Managers, Clients, and other members of the Testlio team.

Why You Will Love Being a Part of Testlio

• A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day.
• Growth through learning: knowledge exchange and learning are central to working at Testlio. You’ll find that motivated, experienced TestLions with diverse backgrounds can always introduce you to new perspectives.
• Enable human possibilities: your work at Testlio has a larger purpose. As a TestLion, you will not only help our customers create well-built digital experiences for their users, but also create opportunities for Testlio's freelance network, and support social impact programs like Ignite.
• Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.
• Great culture: Testlio’s is female-founded and is 46% women. Our purpose, vision, and values help drive positive mindsets and behaviors. People like working with each other and love the global scale of the company. We move fast and empower people on the frontlines to make decisions and own initiatives.
• Investment in you: Testlio is a global company and we’ve created a few benefits that are available regardless of your location. In addition to the paid time off mentioned above, you can reimburse up to $300/yr for learning, you will receive stock options and an equipment policy with Testlio contributing to the bulk of the cost with regular equipment update intervals.

Why You Will Love This Job

• Channel your passion for software testing and be integral in helping our clients build amazing app experiences for users and for some of the most exciting companies in the world
• You get to participate in Testing for multiple hot-trend mobile and web applications from different industry verticals (Healthcare, E-commerce, Retail, Finance, Media, etc)
• Learn more about Client Management & Support by working with Testing Managers and partaking in Client calls
• Chance to work in a fast-paced environment with a thriving business model, an experienced leadership team, and a top-tier client roster
• Collaborate with strongly motivated and experienced co-workers from diverse backgrounds and locations
• You’ll receive paid time off for all of the holidays in your country, in addition to 20-plus days of Testlio paid time off every year
• Additional benefits available such as performance bonuses and paid parental leave
• Opportunity to work flexibly in a distributed by-design company, be a part of our global culture, and contribute to the TestLion Pride.

What Would Your Day Look Like

• Ensuring the quality of a Test Run by following recommended practices established within Testlio
• Create Test cases based on the testing strategy provided by the Testing Manager
• Working with the Testing Manager, you’ll lead and coordinate Test Runs from start to finish.
• Conduct ongoing issue review activities and initiate appropriate follow-up actions for each project:
• Respond to client issue feedback
• Verify Fixed Issues
• Review issue backlogs
• Make proactive updates of the test plans by incorporating individual tester and client feedback
• Raise project and team-related risks, problems, and questions to the Engagement Managers and Testing Managers
• Monitor Testers and Test Leads across multiple runs, providing constructive feedback, involve new testers in runs, and initiate tester reporting whenever necessary
• Escalate any run-related and operational matters to the Testing Manager
• Work closely with other Testing Managers, Engagement Managers, and relevant stakeholders to ensure client satisfaction
• Proactively define priorities based on the work backlog, and escalate any priority concerns or conflicts
• With the supervision of the Testing Manager, the Testing Coordinator monitors the project’s quality KPIs and takes appropriate actions to improve them
• Substitutes other Testing Coordinators and acts as a backup when needed

What You Need to Succeed

Technical skills

• Passion, curiosity, and focused interest in the field of software testing.
• At least two years of hands-on testing experience.
• Experience with Android and/or iOS native mobile test development.
• Good knowledge of software testing methodologies and procedures including a basic understanding of various Testing methodologies and Testing vocabulary.
• Good comprehension of test automation principles and strategies of its application together with manual testing and excellent knowledge of software testing methodologies and procedures.
• Fast learner, continuously improving knowledge in the testing and software development domain.
• Prior customer-facing experience is beneficial, but not mandatory.
• Strong time management, problem-solving, task delegation, and prioritization capabilities.

Human skills

• Excellent communication skills in English, both verbal and written, and strong presentation skills, as the role entails talking with clients.
• Ability to work well under pressure and in an environment of constant change
• Analytical and detail-oriented and can give constructive feedback to testers
• Someone who likes to have flexibility in their work hours and wants to work remotely.
• Enjoy actively participating in a highly collaborative team
• Fast learner, continuously improving your knowledge in the testing and software development domain
• Socially open-minded, expressing empathy and consideration to cultural differences

The Application Process

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed we give you the chance to meet with multiple people from our organization to give you an idea of who you would be working with, role expectations, etc. Our interview process can take about 4 to 6 weeks to complete.

• Application
• Recruiter interview
• Technical exercise & TestGorilla exercise
• Hiring Manager interview
• ~3 Stakeholder interview
• Background & Reference check
• Offer

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded and 46% of our team identifies as women. See the DEI section of our website for more information.