Australia onlyThe position holder is responsible for end-to-end management of a portfolio of claims through decision making, developing outcomes-focused strategies, collaborating with stakeholders, and providing a service experience that is tailored, effective and customer focused.
Requirements
- Minimum 3+ years’ experience managing workers’ compensation claims under the Comcare scheme
- Strong knowledge of the SRC Act, with demonstrated ability to interpret and apply legislation in a self-insured licensee environment
- Proven ability to manage claims effectively in high-pressure, deadline-driven environments
- Flexible, adaptable and resilient, with the ability to respond positively to change
- Demonstrated ability to work independently and collaboratively, making a strong contribution to team outcomes
- Empathetic, customer-centric approach, combined with a proactive, team-focused mindset
- Highly developed written and verbal communication, conflict resolution skills and strong attention to detail
- Demonstrated experience working with Comcare claims and stakeholders
- Experience managing complex or long-tail claims, including psychological injury claims
- Highly desirable: Experience using Donesafe to support workers’ compensation and injury management
