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TelstraTE

Digital Channel Senior Specialist

Telstra Corporation Limited is Australia's leading telecommunications and information services company, providing comprehensive mobile and internet services.

Telstra

Employee count: 1001-5000

Australia only

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As a Digital Channel Senior Specialist, you will ensure that Telstra's digital channels deliver seamless and high-quality experiences for customers. This involves configuring digital platforms, analyzing customer interactions, and collaborating with cross-functional teams to enhance technology and customer experience.

Requirements

  • Bachelor's degree in information technology, Digital Media, Business, or a related field.
  • Strong understanding of digital platforms and content management systems.
  • Analytical skills to assess customer journeys and digital channel performance.
  • Experience with platform configuration, administration, and troubleshooting.
  • Knowledge of compliance, accessibility, and governance standards for digital channels.
  • Strong stakeholder management
  • Excellent communication and collaboration skills.
  • Ability to identify opportunities for digital improvement and drive change

Benefits

  • Performance-related pay
  • Access to thousands of learning programs
  • Global presence across 22 countries
  • Purchased annual leave scheme
  • Additional Telstra day off
  • Additional 30% off Telstra products and services
  • Toolkit provided (laptop + mobile phone + plan paid for)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Australia +/- 0 hours

About Telstra

Learn more about Telstra and their company culture.

View company profile

Telstra Corporation Limited, known as Telstra, is Australia's leading telecommunications and information services company, renowned for its innovative solutions in mobile, internet, and data services. Founded in 1901, Telstra has progressed from being a division of the Postmaster-General's Department to a fully privatised corporation, making significant strides in technology and customer service. As a major player in the telecommunications industry, Telstra provides comprehensive services that cater to a diverse range of customers, including individuals, businesses, and government entities.

With over 22.5 million retail mobile services and 3.4 million retail bundle and data services, Telstra operates one of the largest and most advanced mobile networks in Australia. The company's commitment to innovation is demonstrated through its investments in developing and expanding the 5G network, ensuring that customers experience faster and more reliable service. Moreover, Telstra maintains an international presence in over 30 countries, which allows it to offer global solutions while being deeply rooted in local communities. Telstra's mission is to build a connected future that empowers everyone, continuously improving the lives of its customers through technology while promoting inclusivity and accessibility across its services.

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Telstra

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