As a Digital Channel Senior Specialist, you will ensure that Telstra's digital channels deliver seamless and high-quality experiences for customers. This involves configuring digital platforms, analyzing customer interactions, and collaborating with cross-functional teams to enhance technology and customer experience.
Requirements
- Bachelor's degree in information technology, Digital Media, Business, or a related field.
- Strong understanding of digital platforms and content management systems.
- Analytical skills to assess customer journeys and digital channel performance.
- Experience with platform configuration, administration, and troubleshooting.
- Knowledge of compliance, accessibility, and governance standards for digital channels.
- Strong stakeholder management
- Excellent communication and collaboration skills.
- Ability to identify opportunities for digital improvement and drive change
