United States onlyTeladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
In your role as Sr. Content Strategist f or Teladoc Health, you’ll pair editorial mastery with a keen knack for product content strategy and enhancing our team’s effort to deliver impactful content across multiple channels, products, and conditions. This is a highly collaborative role in which you’ll partner with teams across the company (Marketing, Engineering, Regulatory, Data Science, Clinical, and Coaching) and external partners to create a compelling and empowering experience that helps our members manage and improve their health and wellness. Your efforts will complement our unique brand strategy as we expand our cutting-edge health solutions. This role reports directly to the Sr Mgr, Content Strategy.
Stretch your creative and strategic skills as you help manage a broad portfolio of work that includes:
Collaborating closely with Product Management, Research, and Design to generate content strategy solutions based on member/company needs
Creating compelling and thoughtful UX copy across various product experiences
Streamlining and enhancing the use, cadence and content of member notifications
Utilizing existing content resources within product experiences and initiate new ways to boost member education and engagement
Essential Duties and Responsibilities
Generate informative, engaging, and persuasive content geared toward building the Teladoc Health brand, product usage, member engagement, and positive clinical results
Work with internal teams to maintain a solid feedback loop, establish efficient workflows, and continuously improve processes.
Partner with clinical counterparts across Teladoc to bring clinical requirements to life in an engaging and effective member experience
Evangelize content strategy and UX content design best practices
Create processes to conceive and develop interactive digital exercises, audio-based content, videos, and more
Contribute to and execute the content roadmap for current and future products
Manage several large projects, working with external freelancers, internal stakeholders, and others to drive on-time, on-budget delivery
Manage the relationship with current content vendors and contractors
Help bring our voice to life across our member experience through hands-on writing, editing, and messaging
Effectively manage the revision process to meet deadlines
Ensure all content is on-brand and consistent in terms of style, quality, and tone
When applying, please include a link to your content portfolio.
Our successful candidate will have:
8+ years of digital content experience, with at least 3 years working on a consumer-facing health or lifestyle brand
Experience in digital health and wellness; chronic conditions such as diabetes a plus
At least 2 years in UX-focused role
Effective project management and multi-tasking skills, with experience managing stakeholders through various stages of content development
A baseline understanding of industry best practices for UX, content and design accessibility
Experience developing UX copy for mobile and web apps and content for service emails and SMS
A love for collaborating with designers in real-time using programs such as Figma and Miro
Comfort working with a cloud-based CMS
Experience with JIRA
Exceptional writing and editing capabilities
The drive to meet deadlines and deliver exceptional results
Passion for the digital health industry and familiarity with companies and innovators in this space
Passion for making a positive impact in people’s lives and their physical and mental health
The versatility to generate creative, business, and technical content that may be comprehensive and detailed, or concise and captivating, based on various project needs
The ability to thrive in a fast-paced, highly collaborative environment
A proactive work ethic, exceptional people skills, and a positive outlook
The ability to work autonomously as well as collaboratively
A Bachelor’s degree in English, Marketing, Journalism, Communications or a similar field, from an accredited four-year university
If you’re ready to help us lead our members on an inspiring, and personalized journey to better health, we’d love to meet you!
The base salary range for this position is $105,000 - $120,000 . In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
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