Human Capital Analyst

Total Solutions Inc. (TSI) is seeking a Human Capital Analyst, serving NASA’s Office of the Chief Human Capital Officer (OCHCO). This role will provide enterprise-wide support to leadership in the design, planning/readiness, implementation, and maturity of various enterprise human capital initiatives efforts. HC Analyst support will primarily be aligned to the Talent Services functional areas, including but not limited to the Front Office as well as the Talent Development Branch. The HC Analyst shall have detailed knowledge of Federal HR and business operations such as data analysis, business process design, organizational design, adult learning, psychometrics, leadership development, program evaluation and change management. Program support will include a broad range of requests for Agency-wide and Center assessments, continuous process improvement efforts, strategic initiatives, or systems enhancements to improve effectiveness and efficiency. This includes delivering technical, analytical, or consulting services support for projects, strategic planning activities, and stakeholder engagements with HC partners. The position is badged to NASA HQ in Washington, DC but will be performed remotely. Duties

• Collect, validate, and analyze qualitative and quantitative data in accordance with plans, to identify trends, challenges, potential risks and opportunities; and recommend actionable solutions and program modifications.
• Create briefings on findings, conduct analyses, write reports and prepare presentations, agenda, general activities to support management and organization of programs
• Creation and management of project and implementation plans and milestones associated with programs; such as process design and stakeholder engagement; training program calls, and selection processes.
• Facilitate and support client meetings; including documentation of data calls, decisions, action items, communications plans, follow-up task and program materials across the lifecycle of the program
• Carry out a training evaluation strategy that includes program KPIs and ROI to assess impact and effectiveness as well as to inform future training decision making.
• Creation of surveys and feedback mechanisms to assess program effectiveness and success rate
• Attend, participate in, and facilitate stakeholder meetings, as appropriate. Document and follow up on important actions items and decisions from meetings
• Work in collaboration and partnership with program managers to support the design, implementation, and evolution of all HC programs and operational functions
• Executes general project management support, including Planning & Scheduling, Risk management, Ongoing monitoring & reporting on progress, Documentation and Knowledge Management Support, Communication & Change Management
• May include occasional travel

Qualifications

• Minimum Graduate degree in related field of study, or bachelor’s degree with 2 years of experience in appropriate area of specialization, or 5 years of directly related experience with no degree
• Minimum 1 year of consulting experience preferred
• Prior experience in federal Human Capital learning and development required
• Strong advisory and consultive services as well as implementation of program/project management.
• Strong statistical and data analysis required. Psychometric knowledge preferred.
• Strong ability to independently manage multiple concurrent work activities while remaining responsive to numerous stakeholders and delivering high quality work products.
• Detailed knowledge of federal HR/HC policies, practices, concepts, and procedures
• Detailed knowledge and experience implementing project management practices,
• Proficient analytical skills, the ability to leverage Microsoft Office applications (including Excel, SharePoint, Project, O365 and Teams)
• Ability to proactively lead and manage assigned workstreams
• Ability to interact professionally with clients
• Exceptional written and oral communication skills
• Talent Services (Support to Enterprise Division functional leads)
• 1 HC Business Management & Operations will provide key HC Analyst support to the Functional Leads in Talent Services to include, but not limited to, the Agency awards lead, Agency Performance Management lead, Talent Acquisition, and Talent Development.

The Contractor shall have detailed/working knowledge in business operations such as, but not limited to, business process design, documentation and mapping, organization design, and change management. Program support will include a broad range of requests for Agency-wide and Center assessments and the continuous identification of enhancements to methods, processes, or systems to improve effectiveness and efficiency. The Government may require additional contractor support at the same level of effort as existing personnel supporting this task order to address evolving program needs within Talent Management and Talent Acquisition. Such support may include backfill of existing resources and/or the addition of personnel with comparable qualifications and skillsets, consistent with the existing scope and labor requirements of this task order. Personnel provided under this effort shall possess comparable qualifications, experience, and skillsets as current contractor staff supporting this task order, including expertise in business operations, data analysis, reporting tools (e.g., Power BI, Excel), and workforce systems (e.g., ServiceNow, SharePoint). All work shall be performed within the scope of this task order and aligned with the existing requirements for HC Analyst support under Talent Services. This support is intended to maintain continuity of services and does not represent an increase in complexity or scope of work. The Contractor shall support the analysis of operational requirements relative to HC requirements within the program guidance and review process. More specifically, the Contractor shall:

• Collect data in accordance with plans, as well as verify and analyze data to identify observations, trends, and potential impacts and provide input to support Government evaluation and decision-making, as applicable.
• Prepare analysis showing the pros and cons of various courses of action and identify potential implications and impacts of research findings to support Government consideration of research findings to contribute to general knowledge and support decisions.
• Create reports of findings, conduct analyses, write reports, and prepare presentations.
• Conduct needs assessments, plan, and provide project coordination and support to Government-led project management activities.
• Establish criteria for evaluating and tracking metrics and support special projects or initiatives as requested.
• Research alternatives and provide supporting analysis on issues pertaining to program areas to assess the effectiveness of programs and policies.
• Maintain knowledge of applicable software policies, and computer-based business information systems including web, database systems, reporting and management of information.

Expertise:

Detailed knowledge of federal human capital policies, practices, concepts, and procedures enabling analytical, technical, and program support services to support HC transformation in areas including, but not limited to, incentives and awards, learning and development, performance management, talent acquisition, etc. Summary of Tasks

• 5% (2 hours) Talent Management (Shirita Primary)

o Agency Honor Awards Paneling and Process Redesign – Ongoing o Peer recognition and awards (Walita is the POC) – New

• 15% (6 hours) Front Office (Lakeesha Primary)

o GBU (potentially descoping weekly report) - Ongoing o Weekly Comms Meeting – No longer attending, but can support with tracker o Core Value Awards - Ongoing o Division Meetings (all hands, F2F agenda and logistics) - Ongoing o Speak Easy Tool - Ongoing o Division Tracker- Ongoing

• 80% (32) Talent Development (Jo Primary)

o 20% Assessment Project Team (Veronica) – Ongoing

• Integration/Facilitation between L&D and OE
• Final product is a dashboard
• Project Timeline/Milestone Adjustments – Jo to discuss with Veronica

o 50% Supervisory Development (Colleen)

• SILP Project Management – 4 new sessions in work - Ongoing
• ASCEND Support Beyond Lori's Logistics Support – Standby
• NEW Required Supervisory Training – Jo to share meeting requests and notes
• Supervisory Assessments Project (Jo) – On Hold

o 5% Required Training (Colleen)

• Federally Mandated and NASA Required Training Support - Standby
• Whistleblower Training Project with Colleen W. (NSC/NSSC) – Ongoing

o 5% Training ROI (Jo)

• Training ROI and Evaluation Surveys Project – Ongoing and Nicole to schedule meeting to review proposals

TSI offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.