Head of Operations

Head of Operations

Are you ready to take the reins of global operations? As our Head of Operations, you’ll be the driving force behind efficiency, scalability, and innovation.

About the role:

As our Head of Operations, you’ll be the COO’s trusted second in command, driving operational strategy and execution across our global footprint.

You will take ownership of the day-to-day performance and development of our Operations, HR, Talent, Office and Compliance functions. This role sits at the heart of how Support Revolution runs; you will ensure we deliver excellence, stay compliant, and operate efficiently as we scale globally.

If you thrive on responsibility, love building structure, and want to shape strategy while driving execution, this is the role for you!

What you’ll be doing:

As our Head of Operations, you will:

• Lead and optimise global operations across multiple regions including the UK, the US and India, ensuring compliance and efficiency
• Develop and execute operational strategy aligned with our growth plans
• Provide day-to-day oversight, support, and development for the HR, Talent Acquisition, Office, and Finance teams
• Own operational reporting, KPIs, dashboards, and process documentation
• Partner with the COO to drive culture, engagement, onboarding, benefits, and employee experience initiatives
• Oversee budgets, cost control, and cross-department financial discipline in partnership with Finance
• Drive continuous improvement and scalability across all operational workflows
• Act as a key liaison between departments and senior leadership, ensuring communication and alignment
• Support strategic projects, including internal expansion, compliance initiatives, and operational transformation
• Act as a trusted advisor to the COO on organisational structure, performance, risk, and governance.

What we’re looking for:

To be successful in this role, you will need:

• 10+ years proven experience in an Operations leadership role ideally in a global, or multi-departmental environment
• Strong knowledge of UK employment law, compliance and organisational processes (India/US familiarity is an advantage)
• Confidence leading teams across multiple time zones and functional areas
• Ability to balance big picture thinking with hands-on delivery
• Strong analytical, problem-solving, and decision-making skills
• A proactive, results-driven mindset with exceptional attention to detail

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including

• Competitive Salary: We value your hard work with a salary of up to £90,000 per annum
• Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
• Birthday Leave: Celebrate YOU by taking your birthday off
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
• Company Pension Scheme: Secure your future with our Company pension scheme
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
• Personal Development: We invest in you with tailored training and career growth
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

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