United States onlySuger is a revenue platform that helps customers grow on the cloud marketplaces of AWS, Azure, GCP, and Alibaba. We're seeking a Customer Success Manager to drive adoption, retention, and expansion of mid-market and enterprise accounts.
Requirements
- Experience in Client Support: 3+ years of experience in a customer-facing role, ideally within a SaaS or tech environment.
- Experience supporting technical or enterprise-level customers.
- Strong Communication Skills.
- Problem-Solving Ability.
- Experience with CRM and Customer Success Platforms: Familiarity with tools such as Salesforce or HubSpot.
- Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
- Ability to work effectively with cross-functional teams (sales, product, support) to ensure customer needs are met and to drive a seamless customer experience.
- Familiarity with SaaS products and an understanding of the technology and software landscape is a plus.
Benefits
- Competitive cash and equity compensation.
- Opportunities for growth and advancement within the company.
- Flexible work environment with a strong team culture.
Brazil only
