Germany onlyCustomer Service Manager for an e-commerce company in the German-speaking region, responsible for managing marketplaces, customer inquiries, and sales.
Requirements
- Independent management of 2-3 marketplaces
- Processing of customer inquiries, returns, and complaints
- Active telesales, upselling & cross-selling
- Structured handling via digital service mailbox, Asana & sales funnel
- Coordination of B2B and B2C customers across various platforms
- Contributing to the development of processes and tools
Benefits
- 100% remote work
- Direct collaboration with management
- Structured onboarding process
- Modern digital workflow
AT, DE + 1 more