Technical Support Engineer (API and Networking)

CallTek, Inc. is a global leader in providing innovative, white-label technical support services for technology operators and service providers in industries like hospitality and healthcare.

Staff4Me

Employee count: 5000+

Philippines only

Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.

Responsibilities

Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
Assist clients in the setup and configuration of API integrations.
Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure.
Collaborate with customers and internal teams to analyze and understand their technical requirements.
Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
Work closely with the development team to escalate and resolve critical customer issues.
Continuously update knowledge of API specifications, networking protocols, and industry best practices.
Provide training and guidance to clients on API usage and best practices.
Manage and track customer issues, ensuring timely resolution and customer satisfaction.
Participate in on-call rotations to provide support during off-business hours.

Requirements

Good understanding of REST APIs and JSON, and demonstrated experience using Postman

Fluent with Excel for importing, exporting and manipulating data

Basic understanding of networking concepts such as switches, access points, and VLANs

Basic experience interacting with virtual machines and ESXI
Excellent written and verbal communication skills in English

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

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About the job

Apply before

Nov 05, 2025

Posted on

Sep 06, 2025

Job type

Full Time

Experience level

Mid-level

Location requirements

Philippines

Hiring timezones

Philippines +/- 0 hours

About Staff4Me

Learn more about Staff4Me and their company culture.

View company profile

Through groundbreaking technology and a commitment to unparalleled service, CallTek, Inc. is revolutionizing the white-label technical support industry. For over two decades, CallTek has established itself as a global leader, providing innovative solutions for technology operators and service providers across a multitude of sectors, including hospitality, healthcare, multi-family residences, and large-scale arenas. The company's forward-thinking approach is centered on creating seamless, scalable, and secure support infrastructures that empower clients to focus on their core business growth. At the heart of CallTek's innovation is its proprietary technology, such as the Odyssey CX platform, which leverages artificial intelligence and natural language processing to deliver deep customer insights and enhance service quality in real-time. This, combined with a proactive methodology for issue prevention and advanced reporting, ensures that potential problems are identified and resolved before they can impact service, guaranteeing exceptional connectivity and customer satisfaction.

CallTek's technological prowess is further demonstrated by its robust and secure infrastructure, including a proprietary 20,000-mile fiber optic 'Super-Loop' between Asia and the United States. This self-healing ring, protected by SDWAN technology, provides a private cloud network for secure data hosting and accessibility, offering clients peace of mind and business continuity in the face of any disaster. With a global team of over 10,000 skilled professionals managing more than 20,000 buildings and one million enterprise network appliances, CallTek's reach is extensive. The company's team members hold numerous industry-specific certifications and are adept at supporting a wide array of enterprise platforms. This dedication to technical excellence and innovation has positioned CallTek as the trusted partner for businesses that require reliable, secure, and intelligent support solutions to keep their operations moving forward.