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QA Automation Engineer

CallTek, Inc. is a global leader in providing innovative, white-label technical support services for technology operators and service providers in industries like hospitality and healthcare.

Staff4Me

Employee count: 5000+

Philippines only

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The QA Automation Engineer is responsible for ensuring product quality across the software delivery lifecycle, with a strong focus on test automation, quality engineering, and continuous improvement.

This role partners closely with Product Owners, Business Stakeholders, Developers, and QA Analysts to understand business requirements, identify risks early, and design scalable automated test solutions that release confidence. The ideal candidate combines strong analytical and research skills with modern automation practices, including cloud-aware testing, CI/CD quality gates, and the effective use of AI assisted tools to improve testing efficiency and quality insight

Responsibilities

  • Serve as the dedicated QA Automation Engineer for assigned scrum teams or automation initiatives, owning automation strategy and execution.
    • Analyze products and features to identify the best automation opportunities based on business value, risk, cost, and efficiency. • Design, develop, execute, and maintain automated test frameworks and scripts for functional, regression, integration, API, backend, and end-to-end testing.
    • Collaborate with developers and product teams to embed quality through using shift-left quality engineering practices.
    • Support testing across cloud-hosted, hybrid, and container-based environments, as applicable.
    • Perform API, database, backend, and system integration validation as needed.
    • Integrate automated tests into CI/CD pipelines and support quality gates for build and release readiness.
    • Investigate defects, clear document findings, support root-cause analysis, and validate fixes.
    • Use AI-assisted tools to improve test design, automation development, test data preparation, defect analysis, and regression optimization.
    • Research emerging tools, frameworks, and quality engineering practices to recommend practical improvements.
    • Maintain reusable, reliable, and scalable test assets, documentation, and quality metrics.
    • Promote continuous improvement by identifying process gaps, reducing repetitive manual effort, and recommending effective solutions.

Requirements

  • Bachelor’s degree in computer science, Information Systems, Engineering, or a related field; equivalent practical experience may be considered.
    • Experience in software test automation for web applications, APIs, backend systems, and integration workflows.
    • Experience working in Agile/Scrum and non-Agile delivery environments.
    • Proficiency in at least one automation language or toolset such as Java, Python, JavaScript/TypeScript, Selenium, Playwright, Cypress, Rest Assured, Postman, or equivalent.
    • Experience with API testing, SQL, database validation, and defect management tools.
    • Familiarity with source control, CI/CD pipelines, and DevOps-based test execution.
    • Exposure to cloud platforms, containerized environments, and modern application architectures preferred.
    • Understanding shift-left testing, release quality gates, and automation best practices.
    • Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
    • Ability to research unfamiliar systems, learn new tools quickly, and apply findings to improve quality practices.
    • Experience with AI-assisted tools in software engineering or testing workflows preferred.
    • Strong communication skills, accountability, curiosity, and a continuous learning mindset.

About the job

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Posted on

Job type

Full Time

Experience level

Education

Bachelor degree

Experience accepted in place of education

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Staff4Me

Learn more about Staff4Me and their company culture.

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Through groundbreaking technology and a commitment to unparalleled service, CallTek, Inc. is revolutionizing the white-label technical support industry. For over two decades, CallTek has established itself as a global leader, providing innovative solutions for technology operators and service providers across a multitude of sectors, including hospitality, healthcare, multi-family residences, and large-scale arenas. The company's forward-thinking approach is centered on creating seamless, scalable, and secure support infrastructures that empower clients to focus on their core business growth. At the heart of CallTek's innovation is its proprietary technology, such as the Odyssey CX platform, which leverages artificial intelligence and natural language processing to deliver deep customer insights and enhance service quality in real-time. This, combined with a proactive methodology for issue prevention and advanced reporting, ensures that potential problems are identified and resolved before they can impact service, guaranteeing exceptional connectivity and customer satisfaction.

CallTek's technological prowess is further demonstrated by its robust and secure infrastructure, including a proprietary 20,000-mile fiber optic 'Super-Loop' between Asia and the United States. This self-healing ring, protected by SDWAN technology, provides a private cloud network for secure data hosting and accessibility, offering clients peace of mind and business continuity in the face of any disaster. With a global team of over 10,000 skilled professionals managing more than 20,000 buildings and one million enterprise network appliances, CallTek's reach is extensive. The company's team members hold numerous industry-specific certifications and are adept at supporting a wide array of enterprise platforms. This dedication to technical excellence and innovation has positioned CallTek as the trusted partner for businesses that require reliable, secure, and intelligent support solutions to keep their operations moving forward.

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Staff4Me

Company size

5000+ employees

Founded in

2004

Chief executive officer

Danny Wu

Employees live in

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